52 Technical Support Technician Jobs in Orlando, FL
Assa Abloy is Hiring a Technical Support Technician Near Orlando, FL
- Provide remote technical support to end users and certified partners in the Americas region.
- Investigate and resolve issues with Traka hardware, running embedded Windows applications, web-based client software.
- Provide remote systems training as needed.
- Diligently recreate and troubleshoot issues experienced in the field or during support cases using lab equipment including hardware, software.
- Troubleshoot and diagnose issues through detailed analysis of system generated log-files.
- Read and interpret blueprints, diagrams, submittals, specifications, software/systems programs, schematics, and operational/product manuals.
- Perform remote software, database, and device upgrades in-line with agreed scope of work.
- Working closely with the Technical Support Manager to evolve technical support and service processes that improve customer experience and drive efficiency.
- Contribute product and feature development suggestions.
- Complete all service forms, reports and documentation and maintain CRM accordance with service management policy.
- Ensure that systems are serviced in accordance with Traka guidelines, requirements and both US and state laws.
- Perform other duties as assigned by the Manager from time to time.
- College degree in a technical / engineering field or equivalent experience.
- Very strong technical acumen and diagnostic and fault-finding skills in software applications and hardware electronics / embedded systems.
- Strong practical knowledge and experience with Networking (TCP/IP) with certifications an advantage.
- Strong knowledge of Windows Operating Systems including Windows Server.
- Knowledge of installation and maintenance practices.
- Experience working with Enterprise Cloud environments including AWS, Azure.
- Experience operating in a Technical Support team working with ticketing systems and defined processes.
- A fanatical passion for customer service and operational excellence.
- Excellent communication skills with the ability to communicate at different levels within an organization.
- Excellent knowledge of Microsoft Office including Word, Excel, PowerPoint, and Outlook.
- Highly organized and ability to prioritize workloads and tasks.
- Excellent oral and written communication skills.
- 15 days PTO in addition to federal holidays
- Health insurance
- Dental insurance
- Vision insurance
- 401k option
- Laptop
- Generous and competitive total rewards package.
- Comprehensive and career-development resources to expand your skills and maximise your potential.
- Supportive and accessible leadership team and a solid values platform that underpins who we are and how we operate.
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
Job Summary
Full Time
$90k-113k (estimate)
04/27/2024
06/25/2024
assaabloy.com
POMONA, CA
3,000 - 7,500
2010
DAVID M LUTZ
<$5M
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About Assa Abloy
ASSA ABLOY is the global leader in access solutions with sales of SEK 94 billion and 49,000 employees. The Group has operations in over 70 countries and sales worldwide. Using the latest technologies we open doors to events, hospitals, homes, hotels, airports, education and businesses. Working for ASSA ABLOY means that you will be part of a dynamic and agile environment, developing innovative solutions to improve our customers' lives. ASSA ABLOY offers a variety of career paths. Covering all areas from development and production to installation and service. Whether you are into sourcing, logis...tics, sales, marketing, service, finance, IT or HR, we have possibilities for you. Our key message People make it all happen! We believe that amazing things happen when we pull in the same direction and focus on achieving common goals. We let our employees take responsibility and strongly believe that accountability enables growth and development. Follow us to find all about who we are, what we do and lets start your ASSA ABLOY journey. ASSA ABLOY is committed to protecting you personal data. Learn more at http://bit.ly/2G20eS7
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The job skills required for Technical Support Technician include Technical Support, Customer Service, Networking, Operating System, Written Communication, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Technician positions, which can be used as a reference in future career path planning. As a Technical Support Technician, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Technician. You can explore the career advancement for a Technical Support Technician below and select your interested title to get hiring information.
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