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The Technical Support Specialist role at Biller Genie plays a crucial role in ensuring effective communication and timely resolution of customer inquiries. As a member of the Tech Support team, you will be responsible for answering incoming calls and chats from customers, assessing their needs, and forwarding them to the appropriate support team for further assistance. Your excellent communication and problem-solving skills will contribute to maintaining high customer satisfaction levels.
This role is an on-site position, requiring 5 days a week in the office. It is based in the Orlando area near International Drive, just minutes from I-4 and the Turnpike. If you're applying from out of state, please indicate in the header of your resume you are "Planning to Relocate" or your application may be automatically rejected due to distance.
About Us: Recently voted Inc Magazine 2023 Best Places to Work, Biller Genie is an award-winning B2B SaaS platform that helps businesses get paid faster. We have offices in Miami and Orlando, growing rapidly, with clients all over the United States. Our technology is disrupting the payments and accounting industries. Visit www.billergenie.com to learn more.
Primary Job Responsibilities
Required Skills
Note: This job description outlines the general responsibilities and qualifications for the entry-level Tech Support role. It is not intended to be an exhaustive list of all duties and responsibilities. Additional tasks may be assigned as deemed necessary by the company.
Benefits:
Comprehensive Medical, Dental, and Vision Plans
401k with up to 4% Company Match
Flexible Open Paid Time Off (PTO) Policy
Our Mission:
To provide an automated A/R platform that seamlessly integrates existing business processes for the SMB market.
Our Core Values:
Get Shit Done Right - We work hard and ensure tasks are completed correctly and on time, every time.
Own it - We are subject matter experts who know what we know, and we are confident enough to speak up when we see something wrong.
Catch Up - We are high performers and love a fast-paced environment.
Believe in the Genie - We are passionate about where we are going as a team and we show we care.
Class shines - We are articulate professionals who carry ourselves well and speak with purpose.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Full Time
IT Outsourcing & Consulting
$52k-66k (estimate)
04/11/2024
04/26/2024
billergenie.com
MIAMI, FL
25 - 50
2018
Private
RICHARD PATTERSON
<$5M
IT Outsourcing & Consulting
Biller Genie is a Florida-based cloud e-invoicing platform that offers accounts receivable automation solutions for businesses.
The job skills required for Technical Support Specialist (Orlando) include Technical Support, Customer Service, Problem Solving, Planning, Written Communication, Futures, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Specialist (Orlando). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Specialist (Orlando). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Specialist (Orlando) positions, which can be used as a reference in future career path planning. As a Technical Support Specialist (Orlando), it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist (Orlando). You can explore the career advancement for a Technical Support Specialist (Orlando) below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Specialist for your reference.
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