97 Customer Support Specialist (Remote) Jobs in Orlando, FL
V Cloud Choice is Hiring a Remote Customer Support Specialist (Remote)
About Vcloud ChoiceVcloud Choice is a leading provider of cloud-based solutions for businesses worldwide. Our cutting-edge technologies empower organizations to optimize their operations, enhance productivity, and achieve their strategic objectives. As we continue to expand our services, we are seeking a dedicated Customer Support Specialist to join our remote team.
Job DescriptionThe Customer Support Specialist at VCloud Choice will be responsible for delivering exceptional customer service and technical support to our clients. This role requires a passion for helping customers, strong problem-solving skills, and the ability to thrive in a fast-paced, remote work environment.
Key Responsibilities
- Serve as the first point of contact for customers seeking assistance with our cloud-based products and services.
- Troubleshoot technical issues, resolve customer inquiries, and escalate complex cases to the appropriate teams.
- Deliver step-by-step instructions and guidance to customers on using our software solutions effectively.
- Communicate customer needs, trends, and insights to relevant stakeholders to drive product improvements and enhancements.
- Participate in team meetings, training sessions, and knowledge-sharing activities to continuously improve technical skills and product knowledge
Qualifications - Bachelor's degree in a relevant field or equivalent experience.
- Previous experience in customer support, preferably in a technical role.
- Strong problem-solving skills and ability to troubleshoot technical issues.
- Excellent written and verbal communication skills.
- Comfortable working independently and as part of a remote team.
- Familiarity with cloud computing concepts is a plus.
- Proficiency in using help desk software and remote support tools.
- Customer service certifications are advantageous.
At Vcloud Choice, we value diversity, innovation, and customer-centricity. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth and development. Join us in shaping the future of cloud technology and making a difference for our customers around the globe! Apply now to become our next Customer Support Specialist.
Job Summary
Other
$54k-73k (estimate)
04/16/2024
06/14/2024
The job skills required for Customer Support Specialist (Remote) include Customer Service, Problem Solving, Customer Support, Verbal Communication, Futures, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist (Remote). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist (Remote). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist (Remote) positions, which can be used as a reference in future career path planning. As a Customer Support Specialist (Remote), it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist (Remote). You can explore the career advancement for a Customer Support Specialist (Remote) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
01/09/2022: Chattanooga, TN
Step 3: View the best colleges and universities for Customer Support Specialist.
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