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POSITION SUMMARY
The Customer Support Team Lead assists the Customer Support Manager (CSM) in managing the Customer Support Team Floor to maximize queue efficiency and to be a primary contact point to offer assistance to agents as needed. Assists with new hire training and actively monitoring quality metrics.
ESSENTIAL FUNCTIONS
*
SKILLS
ATTRIBUTES
EDUCATION/EXPERIENCE
Associate’s degree (A.A.) or equivalent from a two-year college or technical school; or two to four years related experience and/or training; or equivalent combination of education and experience.
PHYSICAL REQUIREMENTS
Must occasionally lift and/or move up to 10 pounds
Regularly required to sit, talk, or listen; occasionally required to stand.
Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
The noise level in the work environment is usually moderate
NOTE: This job description is not intended to be all-inclusive.
Job Type: Full-time
Pay: From $24.00 per hour
Benefits:
Weekly day range:
Work setting:
Experience:
Work Location: In person
Full Time
Wholesale
$95k-124k (estimate)
05/12/2024
05/13/2024
acornstairlifts.com
ORLANDO, FL
200 - 500
1992
Private
JOHN JAKES
$10M - $50M
Wholesale
Acorn Stairliftsmanufactures stairlifts in USA.