Are you interested in working with a fun team who cares about their work and go above and beyond daily to do the right thing? If that aligns with your values and work ethic you have found the right place to work with AutoPayPlus. AutoPayPlus (APP) is a Company that helps everyday people improve their financial lives. Utilizing proprietary technology that simplifies and automates financial well-being, AutoPayPlus has helped more than 300,000 people over the past 20 years.
Join a fast-growing company that is transforming its industry! AutoPayPlus by US Equity Advantage is an industry-leading automated loan payment service that offers consumers flexible payment options matched to their paychecks, which leads to better budgeting, prevents late fees, and can accelerate the loan payoff.
Since 2003, AutoPayPlus has enrolled more than 250,000 members and processed more than $5.65 billion in loan payments, primarily through the automotive industry and the company’s long-term relationships with independent agents and dealerships nationwide. Our mission is to help our members budget better, protect their credit and be debt-free sooner.
We are proud to be recognized by the Orlando Business Journal as one of the "Best Places to Work" in 2023. We invite you to seize this opportunity and contribute to our ongoing success story by applying today.
Job purpose
We are seeking customer-oriented sales professionals to join our Quality Control Sales Team. This opportunity focuses on two main growth drivers:
1.Customer Retention
2.Reintroducing customers back into the “Customer Life Cycle.”
At AutoPayPlus, every employee is respected, valued and an integral part of our success or failure. Employees are empowered and expected to initiate and implement new ideas and are rewarded for out-of-the-box thinking. As a performance-based company, every employee has a direct impact on their own personal compensation, employee compensation, and overall, Company profitability. Participate in a robust incentive program, to earn more as you assist our customers in reaching financial freedom!
Duties and responsibilities

• Meet personal/team sales targets and call handling quotas.
• Commit to a 100% customer satisfaction service goal. Ensure excellent service standards and maintain high customer satisfaction.
• Develop Brand Loyalty by creating personal connections with customers on service calls
• Effectively manage large amounts of incoming calls and make outbound follow up calls
• Educate sales leads about the service benefits
• Build sustainable relationships of trust through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle issues, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents
• Go the extra mile to engage customers.
• Work closely with other departments.
• May be required to handle other tasks as assigned, all of which must be completed with a high standard of professionalism and accuracy.

Qualifications

• Bilingual skillset (English/Spanish) receives immediate consideration.
• High school diploma or equivalent.
• 3 years of Sales or Call Center experience
• A basic understanding of loan types and servicing or willingness to learn.
• Proven customer support and sales experience
• Strong phone contact handling skills and active listening
• Track record of meeting and exceeding quotas
• Ability to use CRM and phone systems.
• Ability to adapt/respond to different types of customers.
• Excellent verbal and written communication skills.
• Demonstrate ability to diffuse adversarial interactions through the encouragement of collaborative efforts.
• Ability to multi-task, prioritize, and manage time effectively.

What AutoPayPlus Offers

Retirement Savings Plan: 401(k) with Employer Matching
Fully Funded Health Benefits: 100% Company-Paid Health, Dental, and Vision Insurance for Employees
Life Assurance: Comprehensive Life Insurance Coverage
Income Protection: Short- and Long-Term Disability Insurance
Generous Time Off: Paid Vacation, Federal Holidays, and Sick Leave
Relaxed Office Environment: Casual Dress Code and Atmosphere
Strategic Location: Conveniently Situated Near the I-4 Ivanhoe Exit
Complimentary Parking: Employer-Funded Parking Facilities
Employee Nourishment: Daily Snack Table and Weekly Breakfast Offerings
Team Engagement: Off-Site Company Events for Team Building
Financial Wellness Program: Complimentary Access to Our Debt-Reduction Service
Performance-Driven, Yet Relaxed Culture: High Expectations Coupled with a Casual Company Atmosphere
AutoPayPlus upholds the principles of equal employment opportunity and actively fosters a culture that celebrates diversity. We are steadfast in our commitment to cultivating an inclusive workspace for all team members.
Shifts Available
In order to create a “world class” operational environment AutoPayPlus promotes “work/life” balance through the establishment of dynamic work schedules. We offer a 40 hour per week work schedule, with a rotating 5-hour Saturday shift (Saturday shift is scheduled once a month). Additionally, our Team Members have a choice between working: 4-Ten-hour shifts or 5-Eight-hour shifts.
Working Conditions
The work is typically performed in an office setting.