• 401(k)
• 401(k) matching
• Dental insurance
• Paid time off
• Tuition assistance
• Vision insurance

• Valaurum sells the smallest verifiable unit of gold available on the world market, the Aurum®. We use cutting-edge technology to bring precious metal ownership into the twenty-first century, with leading security features and the denominations needed for everyday transactions. Our mission is to democratize precious metal ownership by providing an affordable, beautiful, secure standard for gold. Valaurum creates legal tender currency, collectibles, and commemorative documents with intrinsic value. Valaurum, Inc. has a world-wide exclusive license for this innovative proprietary technology, which is protected by US and international patents.

• Valaurum is growing rapidly, and we are looking to hire a Customer Success Manager. Our ideal candidate will help existing customers navigate our product development, order process, and delivery timelines. They will also identify opportunities for upselling or cross-selling and provide suggestions for product improvements and revenue enhancement. This role will also work closely with the executive team to develop processes and strategy for expanding the sales team at Valaurum. This is a supervisory position that reports to the SVP of Marketing and Operations.

• Manage Account Representatives and other sales staff
• Work closely with the SVP Marketing and Operations and President to determine strategy for managing high-level accounts
• Provide customer support for Valaurum’s largest and highest-profile accounts
• Assist in managing departmental workflow and ensuring that employees understand their responsibilities and assigned tasks
• Participate in various trade association meetings and conventions.
• Efficiently respond to, qualify, and educate inbound marketing leads and outbound generated leads
• Engage with prospects and articulate the product in an effective manner
• Lead efforts in building sustainable marketing and sales processes and procedures
• Solicit and develop new accounts as assigned
• Work closely with the Production Planner on prioritization of client orders
• Work directly with marketing team to drive continuous improvement in lead quality conversion rates and pipeline generation
• Work with leadership, marketing team, production team, and distribution partners to develop products for different markets
• Ensure a proactive approach to learning, testing, and iterating
• Act as an important feedback point for marketing, helping to develop the best performing materials, activities, and processes
• Research prospective clients through various sources (ZoomInfo, LinkedIn, etc.)
• Travel requirement of 5-15%

• Experience with trade shows
• Customer service experience
• Experience with triaging and qualifying leads
• Experience working with marketing and leadership teams to qualify and convert opportunities
• Self-starter with the ability to succeed in a fast-paced and rapidly changing environment
• Possess strong stakeholder management skills
• Sufficient formal and/or informal training to provide the ability to read and write at a level consistent with the requirements of the position
• Any combination of training and/or experience which demonstrates ability to perform the duties as described; a typical qualifying background would include experience working in an office environment
• Knowledge of: English grammar, punctuation, and spelling; basic mathematics; standard types of office filing systems, proper telephone etiquette and techniques; standard office software applications; standard office equipment
• Ability to: Accurately type and learn to efficiently use various software applications; perform basic research and report results; learn and follow standard office procedures; learn appropriate filing and recordkeeping systems; select appropriate written business formats
• Detail-oriented and able to manage multiple projects and deliverables at a given time
• Excellent written, verbal, and interpersonal communication skills
• Can work both independently and collaboratively in a team environment

• Experience with precious metals or currency
• Highly proficient with Excel, Word, Powerpoint, and Outlook
• Experienced with project management software (Basecamp or similar)
• Advanced problem solving and analytical skills
• Proficiency with remote conferencing

• Hybrid
• Portland, OR

• $85,000-95,000 DOE
• PTO and holiday pay
• Stock options TBD
• Health, dental, vision insurance

• Valaurum is an equal opportunity employer and is committed to creating an inclusive environment for all employees. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status, or any other personal characteristic protected by law.

Flexible work from home options available.