Position: Customer Success Manager – Construction

Location: Portland, OR

Company that provides AI solutions to the construction sector is looking for a Customer Success Manager (CSM) for Portland, Oregon. (NO REMOTES)

Individual MUST have construction industry (large projects not residential). It’s a PLUS if you have overseen large-scale construction projects.

The CSM is a client-facing role and responsible for driving improvement and results for the different business areas. The individual will be expected to achieve strong Product Adoption and Growth within the company’s largest customer account.

Responsibilities:

·Lead the relationship, implementation, and success for company’s large customers

·Identify ways to maximize the platform's value for clients

·Map unique needs, critical to making solution the focal point of the company’s processes

·Efficiently handle onboarding of new users, driving seamless adoption of the technology, including training of on-site users on how to use the system and make the most out of it.

·Responsible for the smooth operations of the project and primary point of contact for all the project team.

·Fast thinking, problem solver, ability to pass on information to the relevant internal teams for action. Understand the complexities and work with our internal project managers to best configure the system to support these projects.

·Continuing success: responding to requests, making sure our clients succeed in using the system to improve their process and outcome, and in turn, continually look to improve the way we operate

·Gain insights from data and the use of the system on projects and feedback to the product team to influence the product’s roadmap and features.

Qualifications:

·A Bachelor’s degree in engineering relevant field / experience

·Experience as a virtual design and construction manager - Plus

·Civil engineering /construction project management

·1 to 3 years of experience as customer success or account management experience or sales support role, interfacing with customers

·Experience as a Customer Success Manager in a construction-tech company - Plus

·Passionate about construction and believe in the impact that using advanced technologies could bring to the construction industry.

·Great analytical and technical skills - know your way around construction models (Revit, Navisworks), project schedule (P6, power project), and feel comfortable with complex graphs data.

·Have worked extensively with technology, software and the cloud 

·Strong analytical skills with the ability to translate data into insights

·Excellent verbal and written communications skills

·Strong organization and presentation skills