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CUSTOMER SUCCESS MANAGER | CARBON BLACK
The Elevator Pitch: Why will you enjoy this new opportunity?
As a member of the Customer Success Team, you will be working with an amazing group of empathetic, customer-centric people, who are focused on ensuring that our customers are getting the greatest value from their investment in our products. Your primary focus will be to own consistent customer engagement through quarterly cadence calls, developed success plans, and executive business reviews. This role will give you the ability to develop consultative relationships with key decisions makers and further elevate executive relationships.
Success in the Role:
Ensure the overall success for VMware, Carbon Black’s growing customer base.
Within the first 6-12 months you will:
What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?
What is the leadership like for this role? What is the structure and culture of the team like?
The hiring manager for this role is Shawna Sacca, Senior Manager leading the Commercial Customer Success Team for the Security Business Unit. Under her there are 10 CSM’s and one Manager with diverse skillsets and backgrounds. She has been with the Carbon Black for 8 years.
The team is distributed across different parts of the US. Some of the team works from the Boston area, while other members work from California, Denver, New York City, and DC. The team follows a dynamic, open culture at work and encourages cross functional collaboration amongst one another.
Where is this role located?
Remote: this role is fully remote and can be done anywhere in the United States.
What are the benefits and perks of working at VMware?
You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting www.benefits.vmware.com.
For US based candidates, the annual pay range (OTE for commissioned roles; Salary for other roles) for this position is: $91,000 - $206,000. The actual offer will be based on the role, location, and individual candidate experience. Bonus, commission, and/or equity may be eligible for this position. VMware offers comprehensive benefits including, but not limited to: medical, dental, and vision plans, company paid holidays, paid sick leave, and vacation time. Additional benefits for this position can be found at https://benefits.vmware.com/. Your talent advisor can share more about the specific salary range for your preferred location during the hiring process.
This job may require the candidate to travel and/or work from a facility that requires full vaccination prior to entry.
Category : Services and Consulting
Subcategory: Customer Success
Experience: Manager and Professional
Full Time/ Part Time: Full Time
Posted Date: 2023-05-11
Full Time
IT Outsourcing & Consulting
$88k-113k (estimate)
05/13/2023
05/10/2024
vmware.com
PALO ALTO, CA
15,000 - 50,000
1998
Public
ZANE ROWE
$10B - $50B
IT Outsourcing & Consulting
VMware is a California-based software company that provides cloud, mobility, networking, security, and related services for industries such as financial and healthcare.
The following is the career advancement route for Customer Success Manager | Carbon Black - Opportunity for Working Remotely Portland, OR positions, which can be used as a reference in future career path planning. As a Customer Success Manager | Carbon Black - Opportunity for Working Remotely Portland, OR, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager | Carbon Black - Opportunity for Working Remotely Portland, OR. You can explore the career advancement for a Customer Success Manager | Carbon Black - Opportunity for Working Remotely Portland, OR below and select your interested title to get hiring information.
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Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
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Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
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During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
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12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
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