499 Customer Service Manager Jobs in Portland, OR
SERVPRO of Southwest Portland is Hiring a Customer Service Manager Near Portland, OR
Job Description
- Bonus based on performance
- Company car
- Competitive salary
- Free uniforms
- Opportunity for advancement
- Paid time off
- Vision insurance
The customer service manager is responsible for managing Production Technicians and monitoring their performance while still providing excellent service to the customer. In this role, you will schedule Production Technicians, resolve emergency issues, provide training for new employees, and handle service issues beyond Production Technicians capability. You will also be required to meet all customer and company expectations.
Customer Service Manager Duties and Responsibilities
- Recruit, hire and train new production technicians
- Generate sales from production technicians to up-sell and cross-sell
- Research strategies to further improve the customer experience
- Schedule calendar for production technicians
- Distribute work
- Develop standards and procedures
- Document customer service discussions and actions
- Maintain accurate records and files of documentation
- Provide sales goals and encouragement to achieve goals
- Manage budget and expenses
- Set and maintain all customer service procedures and policies
- Record, organize, and file customer interactions and profile/account changes
- Provide resources for quality customer service
- Implement customer service strategies to improve quality of service
- Address and resolve team and customer conflicts
- Anticipate and resolve customer service issues
- Maintain a professional workspace and workflow
- Evaluate production technicians performance
- Excellent customer care and focus; ability to assess customers' needs and provide answers, paths, troubleshooting help, or methods for a positive customer experience
- Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
- Able to multitask, prioritize, and manage time efficiently
- Encouraging to team and staff; able to mentor and lead
- Excellent verbal and written communication skills
- Self-motivated and self-directed
- Comfortable in both a leadership and team-player role
- Creative problem solver who thrives when presented with a challenge
- Focused on customer service
- High school degree or equivalent; Bachelor's degree in business administration, business, or related field preferred
- Previous experience in customer support, client services, sales, or a related field
- Excellent at communicating over the phone and handling phone systems
- Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts.
- Able to concentrate on multiple problems at once
- Excellent time management and prioritization skills
- Ability to answer phone, listen actively, relay information, and type basic information simultaneously
- Customer-focused for a positive customer experience and resolution
Job Summary
Full Time
$91k-119k (estimate)
04/29/2024
05/18/2024
servprosouthwestportland.com
Portland, OR
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The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
