The Harwood Museum of Art of the University of New Mexico in Taos is seeking an on-call Customer Service Associate to support the Museum Store and Visitor Services.

Under supervision of Store & Visitor Services Manager, processes sales and transactions and assists customers with purchases, orders, and/or deliveries. Implements stock control and security procedures, performs routine cash and/or administrative customer transactions, and maintains appropriate records. Interacts with customers to provide information in response to inquiries about processes, products, exhibitions, or services; handle and resolve complaints; or refer complex matters to professional or managerial staff. Supports visitor experience with various exhibitions.

Duties and Responsibilities

• Sells merchandise, services, tickets, passes, and/or rents equipment or facilities; advises customers on price, features, and/or on fees and services; may process orders and coordinate delivery.
• Collects and reconciles payments from customers using computerized or manual equipment; prepares routine reports of transactions, which may include accounts receivable/payable, orders, receipts, and/or bank deposits; reconciles transactions, identifies, and resolves discrepancies, as appropriate.
• Receives and displays merchandise, equipment, and/or maintains ticket/pass supplies in accordance with the established policies and procedures; ensures stock levels and informational displays are in accordance with established standards; reconciles invoices, as appropriate.
• Performs general floor maintenance and housekeeping; monitors and maintains the condition and safekeeping of merchandise and/or rental equipment.
• May process routine returns and buybacks, as appropriate; may coordinate the return and replacement of defective merchandise or equipment.
• May create displays or assist in marketing efforts.
• May train and supervise student and/or temporary employees in day-to-day customer service activities.
• Performs miscellaneous job-related duties as assigned.