2 Helpdesk Technician Jobs in Salt Lake, UT
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University of Utah is Hiring a Helpdesk Technician Near Salt Lake, UT
- Provide on-site classroom support in multiple buildings to remediate or escalate AV problems in real-time as they arise. Requires professional interaction with faculty and staff, often-times in front of large audiences and/or during live Zoom/Teams sessions.
- Provide onsite support for the Executive MBA (EMBA) program and class sessions, intermittent Saturdays.
- Effectively utilize our ITSM ticketing system as an agent, providing clear and accurate documentation. Monitor and respond to incoming requests for support, prioritize and escalate tickets, document resolution steps, record inventory.
- Provide computer support by troubleshooting and correcting problems on all end user computing equipment issued by the school.
- Install and upgrade computer hardware and software applications.
- Understand and abide by license restrictions and confidentiality guidelines in reference to applications and information stored within the network. Specifically, regulations regarding PCI and FERPA data.
- Stay current with new computer technology and understand how these relate to ongoing problems and strategic planning.
- Set up equipment for incoming employees and recover equipment from outgoing employees. Assist the Program Assistant on related system setup and removal actions.
- Must be able to lift at least 50 lbs.
- Additional tasks as assigned.
- Support occasional school events outside of regular work hours, including nights and weekends.
- Assist with inventory, supply management, and equipment checkout.
- Assist with readying equipment for surplus/retirement.
- Retrieve packages from the mailroom.
- Audio Visual (AV) experience in conference rooms, classrooms, event spaces, or experience in a professional setting with a technical focus on AV equipment.
- Knowledge of University of Utah systems, policies, and procedures.
- Direct customer service experience with an emphasis on phone/remote support and an expectation of superior in-person support.
- Familiarity with: Windows, macOS, Microsoft Office Products, SplashTop, Skype for Business,Active Directory, imaging software, virtual machines, JAMF, Zoom, MS Teams.
Office of Equal Opportunity and Affirmative Action (OEO/AA)
383 University Street, Level 1 OEO Suite
Salt Lake City, UT 84112
801-581-8365
oeo@utah.edu
Online reports may be submitted at oeo.utah.edu
For more information: https://www.utah.edu/nondiscrimination/
To inquire about this posting, email: employment@utah.edu or call 801-581-2300.
https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- * Do you have a related Associate's degree or equivalency? (2 years related work experience may be substituted for 1 year of education)
- Yes
- No
Applicant Documents
- Resume
- Cover Letter
- Appropriate discharge document (such as a DD-214 – Member Copy 4) – Veteran Only – Call 801.581.2169
- Addendum to the University of Utah - Veteran Only - Call 801.581.2169 after submission
- Regularly up to 19 hours per week
- ON SITE: M/T/W/TH 3pm-7pm, F 4pm-7pm.
- REMOTE PHONE SUPORT: Intermittent Saturday shifts required, 8am-12pm Generally, every other Saturday, approx. 20 shifts per year
- Rare event support as needed outside of the regular schedule
- Generally, during a week that a Saturday is required, the following Monday will not be required.
Job Summary
Full Time
Colleges & Universities
$48k-59k (estimate)
10/28/2023
04/23/2024
utah.edu
SALT LAKE CITY, UT
15,000 - 50,000
1850
Private
DAVID W PERSHING
$1B - $3B
Colleges & Universities
Related Companies
The job skills required for Helpdesk Technician include Troubleshooting, Customer Service, IT Support, Active Directory, Microsoft Office, Computer Hardware, etc. Having related job skills and expertise will give you an advantage when applying to be a Helpdesk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Helpdesk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Helpdesk Technician positions, which can be used as a reference in future career path planning. As a Helpdesk Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Helpdesk Technician. You can explore the career advancement for a Helpdesk Technician below and select your interested title to get hiring information.
If you are interested in becoming a Helpdesk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Helpdesk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Helpdesk Technician job description and responsibilities
Help desk technicians need a deep understanding of computer hardware and software.
04/03/2022: Nashua, NH
An help desk technician is a professional who provides technical support and assistance to customers, whether on the phone or in person.
02/07/2022: Frankfort, KY
Held desk technician must be customer-oriented and patient to deal with difficult customers.
01/25/2022: Port Arthur, TX
will be able to answer queries on basic technical issues and offer advice to solve them.
02/04/2022: Gulfport, MS
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Helpdesk Technician jobs
Determining the best solution based on the issue and details provided by customers
01/22/2022: Portsmouth, OH
To perform these technical tasks, help desk technicians often must employ non-technical skills like communication, customer service, problem solving and more.
01/25/2022: El Paso, TX
Proven experience as a help desk technician or other customer support role.
01/31/2022: Oklahoma City, OK
Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
04/16/2022: Erie, PA
Step 3: View the best colleges and universities for Helpdesk Technician.
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