American Info Systems is Hiring a Helpdesk Level 2 & Migration Support Technician Near New York, NY
The Desktop Technician II will perform functions that include drawing upon computer hardware and application experience in order to provide technical resolution for end-user technology and support an impending large-scale migration to a state of the art digitally optimized corporate workspace.
Knowledge & Responsibilities
Consistently mindful of security, process and procedure and adhering to policies set forth by Compliance
Deploy, repair, support and maintain end-user desktop hardware such as:
Workstation PCs, Laptops, VDI / Thin-Clients
VOIP based telephones
Multiple monitor configurations
Productivity and market-data peripherals
Install, configure, repair, support and provide expertise on Windows Operating systems
Familiar with the industry accepted practices for imaging and rollouts (ie SCCM)
Windows 7, Windows 10 and an understanding of mainstream migration techniques
Knowledge of Microsoft Active Directory for end-user support
Able to create, copy, change, disable or modify a user account
Familiar with group membership and OU hierarchy
Software support for productivity applications such as Microsoft Office Suite and Adobe products
Ability to quickly learn and support line-of-business applications and SaaS or web-based solutions
Provide technical support to end users via a customer service driven model
Document all details in the corporate ticketing system
Follow procedures for inventory, change requests, knowledgebase updates and management systems used to govern IT
Able to support and be mindful of End-point security of systems and data (antivirus/malware).
Software inventory and distribution (update/patch deployment)
Working knowledge of mobile devices and technologies
MDM – Setting up mobile device management for end users
Android
iOS
Experience with MAC-D (Move, Add, Change Delete) activities in the corporate workspace
Monitor arm deployments and adjustments
Height adjustable furniture
Able to survey technology and standardize the data to meet the required format for collection
Inventory and asset management
Able to disconnect, reconnect, meticulously manage cabling and perform quality assurance testing
Support end users as part of a post-migration / move event
Provide clear and well composed status reports
Education & Experience
Bachelor’s Degree or equivalent in Computer Science, Information Systems, or related field and 2 years of relevant experience.
Prior support of financial services, trading floors or Investment-Banking a plus
Involved in prior move / migration events with a high volume of users