53 Call Center Specialist Jobs in Phoenix, AZ
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UNIVERSAL TECHNICAL INSTITUTE, INC. is Hiring a Call Center Specialist Near Phoenix, AZ
Overview
This position will function as the first point of contact for many of our prospects who are inquiring about an education with UTI, MMI, or NASCAR Technical Institute. This position will serve as an internal call center representative to contact new prospects, confirm their interest in our programs, confirm admissibility, collect additional information necessary to transfer the prospect to the appropriate resource to learn more about a future with UTI/MMI/NASCAR Technical Institute. The ideal candidate is intrinsically motivated to help or assist people improve their current situation, proactive and driven to exceed goals, internally competitive, empathetic to others, while being conversational and drawn to personal engagement.
Pay range - $36,400 - $39,520
Responsibilities
- Contact inquiries via phone and verbally prequalify for admissibility and interest
- Understand education program offerings, campus locations and admissibility standards
- Work from activity queues in Dynamics CRM and document results
- Meet daily, weekly and monthly contact attempt quotas
- Other duties as assigned.
Qualifications
Education / Experience
- High school diploma or GED
- Bi-lingual (English/Spanish) skills a plus
Skills
- Ability to work in a fast-paced environment where deadlines are essential
- Ability to listen, react and establish rapport quickly
- Self-motivated and action oriented
- Ability to use good judgment, problem-solving and decision-making skills
- Strong interpersonal communication skills both verbal and written
- Ability to organize and provide clerical functions such as typing
- Knowledge of personal computer software applications including Word and Excel
Abilities
- Must be able to lift, carry, push, or pull up to 5 pounds or less 5% of the workday
- Must be able stoop, kneel, crouch, or crawl 5% or less of the workday
- Must be able to talk, see, hear, concentrate, think, learn and reason for all of the workday
- Must be able to sit and walk or otherwise move around for prolonged periods of time throughout the workday.
- Must be able to use a keyboard and do manual tasks for prolonged periods of time throughout the workday.
Work Environment
- Work is performed indoors in a climate controlled environment.
Job Summary
Full Time
Specialized Education
$32k-41k (estimate)
06/12/2022
02/01/2023
uti.edu
HOUSTON, TX
1,000 - 3,000
1965
KEN GOLASZEWSKI
$200M - $500M
Education & Training Services
Related Companies
About Universal Technical Institute
Universal Technical Institute, Inc., is a nationwide provider of technical education training for students seeking careers as professional automotive, diesel, collision repair, motorcycle and marine technicians, CNC machinists and Welders. We offer specialized technical education programs under the banner of the well-known brands Universal Technical Institute (UTI), Motorcycle Mechanics Institute (MMI), Marine Mechanics Institute (MMI) and NASCAR Technical Institute (NASCAR Tech). We work with some of the most respected brands in the transportation industry, including BMW, Mercedes Benz, Harle...y-Davidson, Ford, Toyota, and Peterbilt, to name a few. In all, our students have the opportunity to work with over 30 industry-leading brands.
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The job skills required for Call Center Specialist include Call Center, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Specialist positions, which can be used as a reference in future career path planning. As a Call Center Specialist, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Specialist. You can explore the career advancement for a Call Center Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Specialist job description and responsibilities
Administer various call center tools, provide required training and document all customer problems.
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The most skilled call center agents have more than a way with words and access to relevant customer data.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Specialist jobs
Provide knowledge management tools.
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Take lots of notes while on calls.
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Don’t be afraid to put a customer on hold.
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Take time with computer novices and the elderly.
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Continue learning hard skills on the job.
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Step 3: View the best colleges and universities for Call Center Specialist.
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