Direct all aspects of computer operations for the Department of Architecture and Urban Design (AUD) at two locations (on the main campus in Westwood and a satellite facility).
Manage the information technology budget and allocate computing resources for AUD at both locations. Provide oversight to new and existing technology projects and supervise the staff who provide daily technological support for labs, shops, classrooms and offices at both locations. Manage the staff and budget of AUD's fabrication shops. Lead the strategic planning process for development and implementation of technological initiatives. In consultation with AUD's Chair and faculty, analyze and design technological systems that address curricular needs. Represent AUD in technology-related discussions within the wider campus IT community and work collaboratively with SOAA IT and University organizations.
Advise the Chair on implementation and oversight of new campus and department initiatives. Serve as a member of a core strategic planning advisory group to the Chair in the overall operation of the Department. Lead future development of the IT office and procedures, technology initiatives, and implement enhancements in the classrooms and technology spaces.
Percentage of Time:
100
Shift Start:
8:00 am
Shift End:
5:00 pm
Qualifications for Position
36
Records
Qualifications
Required/Preferred
Demonstrated excellent communication, problem solving, and planning skills, as well as excellent interpersonal skills in dealing with people from all reporting levels.
Required
Ability to work independently and lead a team and to follow through on assignments with minimal direction.
Required
Ability to manage time and priorities so that projects or tasks are completed on time.
Required
Demonstrated skill in performing effectively with frequent interruptions and distractions.
Required
Demonstrated skill in supervising subordinate staff, including organizing work flow to accomplish established objectives, delegating responsibility, training, interviewing, and evaluating effectiveness.
Required
Demonstrated ability to effectively communicate technical language to chair, faculty, students and staff.
Required
Detailed knowledge of current computing systems and peripherals from a user's, a system manager's, and a programmer's standpoint.
Required
Demonstrated ability to manage various operating systems (Windows, MAC OS and UNIX).
Required
Demonstrated ability to plan and install a TCP/IP based network, including DHCP, DNS and WINS. Detailed knowledge of client/server environments and proficiency with network protocols such as CIFS/SMB, DHCP, and DNS.
Required
Detailed knowledge of desktop and laptop computers and related peripherals, with the ability to install, configure and maintain Intel based and Apple computers.
Required
Ability to troubleshoot computer related problems such as corrupted data, file management, application software and operating system problems.
Required
Knowledge of multimedia workstation configurations, input / output devices, especially HP Plotter printers, Epson and Xerox printers, scanners and digital capture equipment. Web layout and graphic design skills.
Required
Demonstrated skill in analyzing information, problems, and situations to define the problem, formulate solutions, identify cause and effect relationships and make appropriate decisions.
Required
Demonstrated skill in developing, writing, and maintaining operational procedures, documents, and databases.
Required
Ability to evaluate hardware and software, devise benchmarks, draw comparisons, and write reviews.
Required
General knowledge of commercial and public domain SNMP network management software.
Required
Working knowledge of web related tools.
Required
Working knowledge of Rhino, Surfcam, Magics, CAD, or other appropriate software.
Preferred
Working knowledge of computer numerically controlled machines such as the Precix 3 Axis CNC Router, the Synrad Laser Cutter, and the Z-Corp Rapid Prototyping 3D Printer.
Preferred
Ability to lift 30-40 pound objects.
Required
Ability to travel between the Department's two locations as needed.
Required
Detailed knowledge of UNIX and Microsoft Windows Server.
Required
Ability to perform software and hardware recovery (reformat volumes, restore files, take backups) and to perform diagnostics as necessary to analyze the integrity of disk media.
Required
Knowledge of software necessary to support effective web design, including Adobe Photoshop, Adobe Illustrator, Adobe creative suite, and other software applications as needed.
Required
Demonstrated growth in a tech support role with at least 3-5 years of experience.
Required
Ability to independently prioritize multiple concurrent tasks, complete them following departmental and/or University guidelines, and handle frequent interruptions.
Required
Experience configuring workstations and mobile devices for access to common campus services provided by IT Services.
Required
Expertise in maintaining, troubleshooting, and resolving problems with Windows PC and Mac hardware.
Required
Skill providing remote assistance over the phone and/or using remote support software such as Bomgar, teamviewer.
Required
Demonstrated skill in supporting and managing cloud file services, such as Box and Google Drive.
Required
Experience with current desktop and mobile mail applications, including Outlook, Apple Mail, and Gmail.
Required
Skill in evaluating systems for security vulnerabilities and providing preventative solutions, especially with compromised hosts and network devices.
Required
Knowledge of common networking equipment such as routers, switches, and wireless access points.
Required
Knowledge of Windows file server configuration including shared directories, permissions, mapping network shares, and Group Policy management.
Required
Demonstrated skill in analyzing information, problems, and situations to define the problem, formulate solutions, identify cause and effect relationships and make appropriate decisions.Verbal communication and interpersonal skills needed to effectively communicate with faculty, staff, researchers, and students during support calls, training sessions, and meetings.
Required
Advanced skill supporting Microsoft Office and working knowledge of Adobe Creative Cloud applications.
Required
Additional Posting Information
Bargaining Unit:
99-Policy Covered
Application Deadline:
03-24-2022
External Posting Date: