Description

Director of Information Technology

Job Description

Summary

Jeffer Mangels Butler & Mitchell LLP (JMBM) is a results-driven law firm with a relentless focus on client satisfaction. It is through this focus that our work has a purpose and develops into a passion. We take pride in providing our clients with the results they deserve. If you thrive in an environment where your colleagues' defining characteristics are achievement, adaptability, initiative, professionalism, and resourcefulness, the culture at JMBM will prove rewarding.

The Director of Information Technology serves as a strategic partner, supporting the Firm's leadership team and providing direction and insight into the Firm's technology operations. Engaging with every member of the Firm, harnessing the collective ambitions of the individuals, and translating that into actionable solutions for the success of the Firm will prove both challenging and rewarding. The Director of Information Technology will lead a team that delivers a culture of excellence that enables everyone at JMBM to do their best work.

DUTIES AND RESPONSIBILITIES

Management & Leadership

The Director of Technology is responsible for the overall performance of the Firm's engineering and help desk teams He/she will provide technology leadership; direct, plan, organize and supervise the activities of the IT Department; ensure the effective and secure operation of technology systems and services; and manage the IT budget and resources and vendor relationships. Responsibilities and expectations include, but are not limited to:

• Develop technology road map and long/short term departmental goals.
• Build effective working relationships with the Firm’s attorneys and staff.
• Provide project management oversight and coaching for all IT initiatives.
• Maintain a satisfactory level of technical skill department-wide, by keeping up with current trends and developments related to positions.
• Ensure end-user involvement in technology decisions.
• Manage vendor/consultant contracts and vendor/consultant service engagements for all technology and systems used by the Firm.
• Manage complex software licensing and maintenance agreements.

Infrastructure & Security

The Director of Technology is responsible for designing, implementing and supporting the network infrastructure, applications and all other related technologies (physical, virtual and cloud) throughout the organization. The role is extremely hands-on and you will be expected to not only provide guidance but serve as subject matter expert and architect to all aspects of the network domain, with the ability to assist in design and configurations regularly. Knowledge and experience with the following systems is preferred:

• Virtualization – VMware vSphere 6 or newer
• Storage (SAN) – Block & File
• Networking - Firewalls, Switching, Wireless
• Public and Private Cloud technologies – Azure, AWS and VMware on AWS
• Data Protection – Backup, BCDR and Replication technologies
• Active Directory – AD DS, DNS, DHCP, GPO
• Messaging – Exchange, Office 365, Spam/Content filtering
• Mobile Device Management (MDM) Solutions and Mobile Endpoint Protection
• Automation technologies – SCCM, Powershell, etc.
• Monitoring of all firm’s systems inclusive of virtualization, networking, storage, and systems applications
• Datacenter Operations – Planning and execution of Co-located datacenters.
• Other products that augment or replace the features and functions listed above

Applications/Desktop & User Support Services

The Director of Technology is responsible for identifying user needs, resolving problems and directing the IT team to provide top quality, consistently available computer service, support, training and maintenance of technology systems; ensuring attorney and staff have the appropriate tools to satisfy their practice needs, perform their duties and serve the Firm’s clients. Knowledge and experience with the following applications is preferred:

• DMS – iManage
• Desktop Applications – MS Office, HotDocs, Workshare, CCC Macro, Nuance, SnagIt
• Specialty Applications – Relativity, InterAction
• Remote Access – VM Horizon
• Financial Systems – Aderant
• Telephony – Zoom

PREFERRED KNOWLEDGE, SKILLS AND ABILITIES

About the Person

The Director of Technology must be able to communicate effectively at all levels of the Firm and must be able to develop productive relationships with attorneys and staff. Candidates must have the experience and knowledge to engender confidence and respect from the partners and executives. Candidates must be collaborative by nature and have experience working in a collaborative environment. He/she must also be an effective leader and mentor to all staff in the IT area. The successful candidate will have experience developing and implementing major IT changes firm-wide.

• Bachelor’s degree in Engineering, Computer Sciences, Business Administration, or related field
• Minimum 10 years of IT support experience in a production environment
• Minimum 5 years of management experience in a professional services environment
• IT governance certification preferred (ITIL/COBIT)
• Experience working in a law firm or legal department is preferred
• Experience leveraging ITIL best practices
• Experience managing an enterprise Microsoft computing environment
• Experience managing an enterprise VMware infrastructure
• Experience managing cloud-computing environments (AWS/Azure)
• Experience managing, designing, and implementing enterprise business continuity solutions
• Experience managing vendors, contracts, and technical consultants
• Experience managing IT change management procedures in an enterprise environment
• Experience using and managing IT incident and problem management solutions
• Understanding of multi-site network topologies and designs

Qualifications

The role

As an experienced IT Director, you will be responsible for the overall performance of the Firm's engineering and help desk teams; as well as, managing the IT budget, resources, and vendor relationships. Ideally, you will be comfortable with designing, implementing, and supporting the network infrastructure, applications, and all other related technologies (physical, virtual, and cloud) throughout the organization.

The Individual

As the ideal candidate, you will have the following skills and experiences:

• Bachelor's degree in Engineering, Computer Sciences, Business Administration, or related field
• Experience troubleshooting and using public/private cloud technologies (Azure, AWS, and/or GCP).
• Real-world experience working with TCP/IP, Firewalls, routing protocols, Linux, and visualization tech (kvm, lxc, etc).
• A hands-on management approach.
• 10 years of IT support experience.

Location: 5 days onsite until 90-day probation, then optional 1 day per week remote (Century City)

Salary: $230k - $250k base plus excellent package on offer including insurance and performance-related bonuses. The base pay offered will depend upon a variety of factors.