The Human Resources (HR) Coordinator is responsible for providing HR general administrative support and customer service for the HR and Payroll Operations Center (HRPOC). Responsibilities include providing customer service support, address general inquiries, respond to system tickets, email requests and phone inquiries, provide administrative assistance with fingerprinting, new hire processing, information inquiries, employee updates, as well as other special requests.
This position also provides administrative support to the HRPOC office by researching, gathering and organizing data for confidential information for use in employee relations and labor relations bargaining. Prepare purchase orders and reconcile payments; maintain office supplies and documents; document gift card distribution log; and archive personnel and payroll records.
Percentage of Time:
100
Shift Start:
8:00 am
Shift End:
5:00 pm
Qualifications for Position
20
Records
Qualifications
Required/Preferred
Ability to provide excellent customer service skills and to maintain a courteous and calm demeanor and professional appearance in difficult situations and in a continuously changing public contact setting, with frequent interruptions and distractions.
Required
Ability to work independently and complete job duties according to established deadlines. Time management and organizational skills to manage daily workload and completion of all assignments.
Required
Ability to establish and maintain cooperative working relationships with staff, department representatives, and management in a high volume public setting.
Required
Ability to abide by a set work schedule, maintain punctuality, as dictated by operational needs; some overtime may be required.
Required
Skill in analyzing problematic situations, identifying patterns and trends, formulating logical conclusions, understanding the possible ramifications, making recommendations, and working toward resolution.
Required
Demonstrated interpersonal skills (by telephone, email, and in person) to interact effectively and efficiently with clients and individuals at all levels of the organization and from various social, cultural, and educational background.
Required
Ability to maintain equanimity and confidentiality regarding sensitive issues in a high-volume public contact office where hostility and misunderstandings may arise.
Required
Must maintain confidentiality and handle sensitive documents and information with appropriate discretion and sense of urgency. Demonstrated skill in reviewing and classifying information in various documents.
Required
Ability to set goals and priorities, which accurately reflect relative importance of job responsibilities when faced with fluctuating workloads, pressure of deadlines, and competing requirements.
Required
Demonstrated knowledge of PCs in a Windows based environment. Knowledgeable of business software such as Outlook, Excel and Word. Ability to utilize various functions in Excel, including mathematical, text, logical, formatting and financial.
Required
Ability to use system databases and applications to research information.
Required
Skill in writing concise, logical, grammatically correct reports, routine business correspondence and office procedures.
Required
Ability to use proper judgement when reviewing documents or working on projects that may need to be escalated to HRPOC management.
Required
Ability to read and understand inquiries and requests for information in order to identify action items and follow up independently.
Required
Previous accounts payable and accounts receivable experience.
Preferred
Ability to maintain an orderly and systematic filing system.
Required
Demonstrated ability to schedule, maintain, and coordinate accurate meeting calendars.
Required
Skill in analyzing problematic situations, identifying patterns and trends, formulating logical conclusions, understanding the possible ramifications, making recommendations, and working toward resolution.
Required
Working knowledge of University policies, procedures, and systems.
Preferred
Working knowledge about payroll systems, human resources, and pay-related documents.
Preferred
Additional Posting Information
Bargaining Unit:
99-Policy Covered
Application Deadline:
11-01-2023
External Posting Date: