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Tyto Athene is seeking aService Desk Analyst Ito support our customer in Ashburn, VA. The Service Desk Analyst will serve as the first point of contact for our Company and our customers' day to day IT related requests in a 24/7/365 call center environment. This position could support one, or both, of the client's TSD (Technical Service Desk) tier 1 or ASD (Account Service Desk for Automated Commercial Environment (ACE) application) tier 2 environments providing Analyst I level support.
This position will be based at the customer site in Ashburn, VA. The position is currently remote provided that the candidate has sufficient space in the home and High-Speed Internet and can get to the local CBP office within an hour. At any time, candidate may be asked to report to the local office.
Responsibilities:
Basic Requirements:
Preferred Requirements:
This role is classified as “Essential.” A brief explanation: Adverse Weather Emergency Employees, [who may be referred to by the Office of Personnel Management (OPM) and/or other Government Agencies/Activities by other terms], are those employees who perform essential duties which ensure the continuity of vital medical functions, public and Agency safety functions, national defense functions or other critical operations/functions that are required to continue regardless of weather conditions.
Other
Business Services
$57k-71k (estimate)
03/24/2024
07/20/2024
gotyto.com
HERNDON, VA
1,000 - 3,000
2018
Private
CHRISTOPHER J MEILHAMMER
$50M - $200M
Business Services
Tyto Athene is a systems integrator that helps clients improve their decision making by means of various technologies.
The job skills required for Service Desk Analyst (Ashburn, VA) include Troubleshooting, Customer Service, Service Desk, Computer Systems, Innovation, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Analyst (Ashburn, VA). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Analyst (Ashburn, VA). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Analyst (Ashburn, VA) positions, which can be used as a reference in future career path planning. As a Service Desk Analyst (Ashburn, VA), it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Analyst (Ashburn, VA). You can explore the career advancement for a Service Desk Analyst (Ashburn, VA) below and select your interested title to get hiring information.
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Quotes from people on Service Desk Analyst job description and responsibilities
Service desk analysts must perform multiple functions effectively and simultaneously.
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Service desk analysts must also maintain support tracking systems.
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Service desk analysts provide technical support to customers and employees.
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Service desk tools are software that enable the service desk analysts to operate more efficiently and effectively.
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A service desk analyst spends the majority of the day performing remote support.
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Career tips from people on Service Desk Analyst jobs
Service desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific service desk software like Zen desk, HEAT, Fresh Service or Track IT.
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Customer service skills are the backbone of a successful business.
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