Tyto Athene (Formerly Qbase LLC.) is seeking a Telecom AP Analyst to support a critical initiative to modernize our Federal Law Enforcement Customers legacy telephony systems to an enterprise-class VoIP and Unified Communications solution across all CONUS locations.

Responsibilities:

• Ability to Analyze and Audit invoice patterns.
• Reviewing, analyzing, and providing a summary report on service provider statements.
• Liaise with Telecom service providers to provide status on service provider network outages and coordinate escalation of the same.
• Processing and tracking wireline MACD (Move Add Change Delete) order requests.
• Communicating with clients, engineers, contracting personnel, and vendors to bridge gaps and resolve potential order delay issues.
• Ability to read and decipher carrier invoices and customer service records.
• Capturing key circuit and service attributes to update and maintain wireline inventory database.
• Completing various order processing steps to move orders through Pending Processing, Ordered with Vendor, and following up until the carriers fulfill orders and coordinate and schedule installations.
• Work with the carrier(s) to resolve identified billing disputes, manage and resolve disconnection notices.
• Interact with customer and carrier(s) relating to invoice processing to resolve any items which prevent completion.
• Ensure proper, timely and accurate invoice processing.
• Other tasks as deemed necessary by the Program Manager or designated Government project lead.

Requirements:

• Fully adjudicated Top Secret Clearance
• Bachelor's degree (BS/BA) or equivalent work experience
• Minimum of 3 years' experience in telecom customer service
• Must have at least 2 years' experience working with SharePoint Online and Office 365
• Solid understanding of Excel functions and formulas at an intermediate level
• Must be willing to work at customer site in Washington, DC
• Experience working with LECS (Local Exchange Carrier System)
• Experience with Ordering and Billing Services
• Knowledge of wireline telecom circuits and services
• Familiar with IPP invoicing (desired)

Qualifications:

• Must be able to independently work on a project and have initiative to communicate internally and externally
• Detail-oriented with strong analytical skills
• Problem solver with entrepreneurial attitude
• Ability to navigate basic computer systems and work in Microsoft Excel at mid-level