Tyto Athene (Formerly Qbase LLC.) has an immediate opening for a Telecom AP Analyst to support a critical initiative to modernize our Federal Law Enforcement Customers legacy telephony systems to an enterprise-class VoIP and Unified Communications solution across all CONUS locations

Responsibilities :

• Ability to Analyze and Audit invoice patterns.
• Reviewing, analyzing and providing a summary report on service provider statements.
• Liaise with Telecom service providers to provide status on service provider network outages and coordinate escalation of the same
• Processing and tracking wireline MACD (Move Add Change Delete) order requests.
• Communicating with clients, engineers, contracting personnel, and vendors to bridge gaps and resolve potential order delay issues.
• Ability to read and decipher carrier invoices and customer service records.
• Capturing key circuit and service attributes to update and maintain wireline inventory database.
• Completing various order processing steps to move orders through Pending Processing, Ordered with Vendor, and following up until the carriers fulfill orders and coordinate and schedule installations.
• Work with the carrier(s) to resolve identified billing disputes, manage and resolve disconnection notices.
• Interact with customer and carrier(s) relating to invoice processing to resolve any items which prevent completion.
• Ensure proper, timely and accurate invoice processing.
• Other tasks as deemed necessary by the Program Manager or designated Government project lead.

Qualifications :

• Telecom Customer service Background
• Experience working with LECS
• Experience with Ordering and Billing Services
• Knowledge of wireline telecom circuits and services
• Must be able to independently work on a project and have initiative to communicate internally and externally.
• Proficient in Microsoft Excel
• Detail-oriented with Strong Analytical skills
• Excellent Verbal and Oral Communication Skills
• Excellent organizational and time management skills
• Prior experience as Billing Analyst
• Self-starter and quick learner
• Tech savvy
• Problem solver with entrepreneurial attitude
• Familiar with IPP invoicing (desired)

Education and Experience :

• BS / BA or equivalent experience.
• At least (3) years of Telecom Customer Service.
• Must have at least (2) years of working in an environment with experience and knowledge of SharePoint Online and Office 365
• Must be willing to work at customer site in Washington, DC location.

Clearance Requirement

• Fully Adjudicated Top Secret
• Must be US Citizen

Last updated : 2024-05-11