Who Is Tri-Lift Industries?

Tri-Lift Industries, Inc. is a third generation family business seeking qualified individuals to be part of our growing team. As the leader in material handling equipment and solutions, we represent CLARK, BYD, and Liugong forklifts as well as aerial equipment and solutions, covering North Carolina, South Carolina and Virginia. 

Our vision and mission is to be THE trusted long-term material handlings partner in the market by delivering proven industry leading products and services designed to enhance our customers business. We stand by our core values that provide passion, professionalism, integrity and team work. We are a large company still small enough to care.

Tri-Lift Industries provides opportunities and offers continuous paid training, wages that are flexible and based on previous experience and training, a complete benefit package for employees and their families to include paid time off, medical, dental, life, short- and long-term disability, matching 401K Plan. Candidate must pass a pre-employment drug test and have a valid and current driver’s license. 

BENEFITS INCLUDE:

• Competitive Compensation and PTO
• Extensive Hands-On Training 
• Family and Community Focused
• Car Allowance Offered and Monthly Incentive Programs
• 401(k) Plan that Matches 4%
• Medical, Dental and Vision Insurance
• Company Paid Short and Long-Term Disability
• Company Paid Life Insurance with Additional Purchase Options
• Growing company with room to advance

The salary range for this position is: $72,000 - $80,000 base depending on experience/background, plus up to $12,000 per year when departments goals are met. Along with a $400 monthly car allowance.

JOB SUMMARY

• Take ownership of the day-to-day activities of the service department in the branch where they serve. Oversee the acceptance and review technician’s paperwork and communications with technicians to ensure proper assignment and paperwork completion.
• The Service Manager will monitor the Service Coordinators and Shop Foreman as he/she handles road service jobs in their entirety from answering and documenting incoming service calls, to dispatching, to preparing paperwork and passing to service administration and parts, to final review and closing of service jobs. Politeness and professionalism with customers representing Tri-Lift every minute of the day is a constant primary duty.
• The Service Manager accepts the completed processes from the Service Coordinators reviewing for errors and needed adjustments for closing. The Service Manager must stay up to date on all service processes. Accepting and implementing change when needed.
• The Service Manager will guide the service team as needed in service processes, paperwork flow, and planned maintenance completion under the direction of the Branch Manager.
• The capability of stepping into the role of any service administration position is a must.
• The Service Manager will monitor the Work in Progress of all service jobs at their respective branch to keep the WIP to an absolute minimum.
• The Service Manager will have the assignment of quoting, overseeing the quoting, and obtaining guidance for quoting all service jobs at the branch. Then making sure the job stays on quote (or the customer is advised of changes) using the administration and technician personnel as a team.
• The Service Manager works with the Parts, Rental, Product Support, Sales, and Accounting departments to help achieve the mutual goals Tri-Lift has established.
• The Service Manager takes part in resolving parts issues so that the technicians can proceed with their tasks without delay.
• The Service Manager will have a large role in processing warranties working with the service team to keep warranty claims accurate and flowing.
• The Service Manager will help Grow Tri-Lift by selling services and actively procuring new accounts. This may be through the direction of technicians, personal calls, and cooperation with product support personnel.

Essential Duties and Responsibilities:

• Monitor the Service Coordinators as they move through their day assisting with training as needed.
• Arrange to cover positions when a member of the service administration team is out by temporarily re-delegating assignments or directly filling in.
• Open road service work orders as needed. Close work orders when complete.
• Directing technicians how to comply with customers’ policy and procedures.
• Review and confirm accuracy of paperwork and terminology.
• Communicate with customers with estimate time of arrival and follow up of service provided.
• Set planned maintenance with customer and efficiently with tech schedule.
• Work with parts department and technicians to ensure that parts are ordered in a timely manner.
• Focus on making every work hour a profitable hour for the company.
• Review tech time in SLOR vs. NDS to ensure they are being kept up to date in real time.
• Post techs time into the system properly when needed to fill that role.
• Make sure completed jobs are quickly moved along for processing.
• Complete final check of road service jobs and close.
• Recruit and hire technicians and admin personnel as per policy.
• When using a company vehicle, you are responsible for the safe operation of the vehicle and to follow all traffic laws. Company vehicles are to be used for company business only.
• Our insurance carrier conducts an annual driver record screening. You must meet the qualifications and be insurable by our insurance carrier.
• Be involved with disciplinary actions with employees under the supervision of the Branch Manager.

Core Competencies:

• The ability to provide clear communication, always remaining calm and levelheaded. 
• Conflict resolution, ability to read others quickly and respond accordingly.
• Active listening skills and can show empathy.
• Honest and trustworthy, can accommodate both internal and external people.
• Multitasker that can manage schedules and scheduling of staff and technicians.
• Follows rules and regulations, documenting actions, and recording results.

Key Performance Indicators:

• Sales goals as posted in the Budget.
• Margins and GP as posted in the budget.
• Meet or exceed recruitment goals as per budget and need.
• Technician perception of helpfulness in accomplishing their duties along with Billing goals
• Shop and grounds maintenance and cleanliness.
• PM completion rate as per goal.