Position: Customer Service Representative / Dispatcher

Bill Howe Plumbing, Heating & Air, Restoration & Flood Services

9210 Sky Park Ct, San Diego, CA 92123

Our Opportunity:

Since 1980, we've grown to become San Diego's largest family-owned and operated full-service residential and commercial plumber company. We specialize in plumbing, heating and air conditioning, restoration and flood, reconstruction, and lining services. As part of our Bill Howe team, you'll work within a fun and supportive culture where your voice matters. We focus on legendary customer service and take pride and great care in every service we provide to our customers and their families, the Bill HOWE Way.

Core Values:

H eart- Fiercely committed to the needs of our employees, communities, and customers

O pportunity- Building fulfilling career paths, promoting from within, and offering training and educational opportunities

W orld-Class- Aiming to be the BEST at what we do

E thical- Striving to be transparent, fair, and ethical

Pay & Benefits:

• Hourly pay 19-25/hour
• Full medical, dental, vision, life insurance plans, and employee assistance programs
• 401k with company matching
• Sick time: 40 hours front-loaded when you reach 90 days
• Paid time off: floating holidays & vacation starts accruing after 90 days

Responsibilities:

• Answer phones, identify and assess the customers' needs to achieve satisfaction
• Schedule and coordinate all service calls as they are received
• Dispatch and Debrief service technicians after completion of each call
• Organize dispatch board/technicians' schedule
• Build sustainable relationships of trust through open and interactive communication
• Follow-up on pending and recommended work with customers and their technicians
• Learn the HVAC business and participate in training to develop call-taking skills

Qualifications:

• 3 or more years of experience as a Customer Service Representative
• Dispatching experience
• Excellent communication and social skills
• HVAC industry knowledge is a plus

Physical Requirements:

• Must be able to lift, push, pull, and/or move up to 25 pounds. Regularly required to sit, walk, stand, stoop, bend, squat, open doors, and climb/ descend stairs.
• Operate standard office equipment (computers, phones, copier, fax machine or scanner).

Environmental Conditions:

• Climate-controlled Office setting.

Bill Howe Plumbing, Heating & Air, Restoration & Flood is an Equal Opportunity/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. Please view the Equal Employment Opportunity Posters provided by OFCCP here.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. Contact our Human Resources Department at (800) 245-5469 to request an accommodation.