One of the nation’s top health care providers is looking to fill a Medical Customer Service Representative role.

Location : San Diego, CA

Pay : $20 - $21 hr

Schedule : M-F 8am-5pm

Contract Length : 9 month contract to hire

Job Description :

The Customer Service Representative is responsible for increasing customer satisfaction and retention by providing members, customers, patients, and providers with accurate consistent timely and meaningful information.

They will provide support to member inquiries and issues as they utilize the Health Plan and provider services continuing to build rapport and collaborative relationships with current and prospective members in accordance with compliance guidelines.

Essential Functions :

• Represents health plan by answering and documenting all incoming contacts to determine their nature and to respond to complex calls related to specialized product lines or queues
• Responds professionally to inquiries from internal / external customers
• Initiates contact with the appropriate health plan medical group and facility personnel to obtain information relevant to the concern or inquiry as needed.
• Follows established procedures to meet customer / member needs
• Required to effectively interact with diverse work units and relevant organizational departments
• Has substantial understanding of the assigned skills and applies knowledge and skills to complete a wide range of tasks
• Ability to understand relevant policies processes and customers

Required Experience :

1 year of call center experience

6 months of healthcare environment experience

6 months of data entry experience

Required Education : Highschool Diploma

Highschool Diploma

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Last updated : 2024-05-03