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Customer Service Rep

Rochester, NY | Other
Just Posted

Job Description

Overview

The Customer Service Representative will serve as a conduit for information between operations, sales, and the customer. The successful candidate will predominantly support tickets, requests, lead escalation, quotes, and status of items – but should also be comfortable in independent decision making to proactively communicate with customers and prioritize work without high levels of supervision.

Responsibilities

Essential Duties and Responsibilities

  • Control service workflow so that customer’s commitments are met and up to date job status is accurately documented at all times
  • This is a fast-paced position driven on turnaround and response time to customers
  • Drive high quality customer deliverables and post sales customer functions relating to calibration service support
  • Measures of success will be surrounding ease of service, timeliness of communication, as well as ability to articulate quality of service and work performed among other periodic performance targets as designated
  • Work in accordance with company policies and procedures and generally accepted business and technical standards
  • Safeguard Company and customer equipment, material and information learned in execution of duties

Primary Objectives:

  • Controls order processing workflow in multiple business systems
  • Contact customers with estimates and get purchase order numbers, document in the respective system to confirm discussions
  • Advise customers of status and/or completion dates of repair and calibration, call customers for pick-up
  • Answer customer questions regarding billings, delivery, ship dates, etc.
  • Relay general technical information to customers
  • Generate purchase orders for parts and services as needed
  • Maintain accurate, complete, and up-to-date department files and records on a timely basis
  • Coordinate daily driver pickup/delivery schedule
  • Actively support the company mission, goals, programs, and policies
  • Monitor and drive workflow and administrative turn times

Additional Responsibilities

  • Process units into the calibration lab software so that customer commitments are met
  • Prepare customer paperwork for shipments as required
  • Assist in shipping/receiving and TMS processing as required
  • Backup for onsite coordination
  • Other duties as assigned

 Required Knowledge, Skills and Abilities:

  • Excellent verbal and written skills
  • Must be able to work with others
  • Must be able to multitask
  • Must be detail oriented

Qualifications

Education and Experience:

Minimum of a High school diploma or general education degree (GED); or one to three months’ related experience and/or training; or equivalent combination of education and experience preferably in a technical environment.

 

Equal Opportunity and Non-Discrimination

Transcat is an equal opportunity employer and prohibits discrimination on the basis of any protected status.  All qualified applicants will receive consideration for employment without regard to color, creed, disability, domestic violence victim status, gender identity, genetic predisposition or carrier status, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, status as a protected veteran or as a member of any other protected group or activity.

 

We will make reasonable accommodations for personal with disabilities to enable them to perform the essential functions of this position unless to do so poses an undue hardship on the organization or a direct threat to health or safety reasonably accommodate individuals to perform the essential functions of this position.

 

Skills for Customer Service Rep

The job skills required for Customer Service Rep include Customer Service, Commitment, Billing, Coordination, customer contact,and detail oriented etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Rep. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Rep. Select any job title you are interested in and start to search job requirements.

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Career Path for Customer Service Rep

The following is the career advancement route for Customer Service Rep positions, which can be used as a reference in future career path planning. As a Customer Service Rep, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Rep. You can explore the career advancement for a Customer Service Rep below and select your interested title to get hiring information.

How to Become a Customer Service Rep

If you are interested in becoming a Customer Service Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Rep for your reference.

Step 1 Understand the job description and responsibilities of a Customer Service Rep

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Step 2 Knowing the best tips for becoming a Customer Service Rep can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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Step 3 View the best colleges and universities for Customer Service Rep

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