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INTRODUCTION
Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you!
Perks of the job:
· 401(k)
· 401(k) matching
· Dental insurance
· Health insurance
· Life insurance
· Vision insurance
· Paid time off
· Growth potential
*Part-time benefits could vary
WHY WORK FOR PRIMEFLIGHT?
· We are committed to being a leading provider of commercial services within the aviation industry
· Our teams focus on maintaining a positive working environment and treating all team members with respect
· With more than 200 locations across the world, we offer opportunities for career progression
· Enjoy a competitive pay scale
ABOUT US
· We perform a wide range of airport support services globally on behalf of commercial airlines. Join us for a rewarding career in the aviation industry!
Job Description
Our Customer Service Supervisor is responsible for supervising and leading a team of customer service agents to ensure a smooth and efficient passenger experience. This role involves overseeing check-in and boarding processes, addressing passenger inquiries and concerns, and upholding compliance with airline policies and safety regulations. You will collaborate with various airport departments to optimize passenger services, resolve operational challenges, and contribute to maintaining a positive airport environment. Additionally, you will play a key role in training and developing customer service agents, monitoring performance, and fostering a culture of excellence in customer service delivery.
WHAT IT’S LIKE TO WORK AS A CUSTOMER SERVICE SUPERVISOR
· You like working as a team, toward a common goal
· Oversee the daily operations of the customer service team to ensure high-quality passenger assistance
· Monitor and evaluate the performance of customer service agents, providing feedback and coaching
· Address and resolve escalated customer complaints and issues effectively
· Train and mentor customer service staff in best practices and airport-specific procedures
· Ensure team adherence to airline and airport policies, procedures, and service standards
· Coordinate staff schedules, breaks, and shift rotations to maintain optimal service levels
· Implement strategies to enhance customer satisfaction and streamline service processes
· Maintain up-to-date knowledge of flight information, gate assignments, and airport services
· Facilitate effective communication between customer service agents and other airport departments
· Enjoy working with internal and external customers worldwide
· You have very strong customer service skills
· You have a great attention to detail
· Willing to go that extra mile
· You enjoy working with a team or individually to accomplish your tasks
· Like to build long term relationships with your customers
· Physical activity may include:
· Stand and walk for extended periods of time
· Ability to lift 70 pounds or more
· Be able to hear and respond to the spoken voice and to audible alarms generated by terminal environment
· Close vision (clear vision at 20 inches or less); Distance Vision (clear vision at 20 feet or more); Color Vision (ability to identify and distinguish colors); Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships); Ability to Adjust Focus (ability to adjust the eye to bring an object into sharp focus)
Qualifications
· Minimum age of 18 years old
· 5 years of customer service experience
· 2 years of Customer Service Lead
· Knowledge of the Aviation Industry
· Comfortable working with computers, mobile devices, and tablets
· Ability to pass a drug screen
· Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays. The successful PrimeFlight Aviation Services team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!
PrimeFlight Aviation Services, Inc. is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Services, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.
Full Time
Transportation
$52k-67k (estimate)
04/20/2024
06/19/2024
primeflight.com
SUGAR LAND, TX
7,500 - 15,000
2001
Private
$500M - $1B
Transportation
PrimeFlight specializes in providing aviation services including ground handling, skycap and queue management.
The job skills required for CUSTOMER SERVICE SUPERVISOR include Customer Service, Coaching, Attention to Detail, Customer Satisfaction, Life Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a CUSTOMER SERVICE SUPERVISOR. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by CUSTOMER SERVICE SUPERVISOR. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for CUSTOMER SERVICE SUPERVISOR positions, which can be used as a reference in future career path planning. As a CUSTOMER SERVICE SUPERVISOR, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary CUSTOMER SERVICE SUPERVISOR. You can explore the career advancement for a CUSTOMER SERVICE SUPERVISOR below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Supervisor job description and responsibilities
Guide and direct customer service team towards achieving operational goals.
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Ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.
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Provide supervision and technical assistance to customer service team to attain departmental and organizational goals.
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Perform annual reviews, appraisals and performance management reviews for the customer service staff.
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Monitor business and process metrics to measure and manage customer service effectiveness.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Supervisor jobs
Workers must be patient and polite, especially when dealing with difficult or angry customers.
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The culture must be one of really honestly respecting and valuing staff and customers.
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Listen attentively and actively and they must take ownership and responsibility.
03/23/2022: Shreveport, LA
They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one.
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Good customer service should be offered with politeness, respect and understanding.
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Step 3: View the best colleges and universities for Customer Service Supervisor.