101 Customer Service Rep Jobs in Rochester, NY
Ziebart Rochester is Hiring a Customer Service Rep Near Rochester, NY
Duties:
- When customers arrive, promptly greet them with a smile and by saying “Welcome to Ziebart, how may I help you” with an upbeat and enthusiastic attitude.
- Verify customer’s appointment in calendar.
- Provide vehicle check in sheet to Sales manager with check in time.
- If there are no managers available, then give check in sheet to the service advisor who booked the appointment. In the rare case where no one is available organize Check in Sheets so that customers are checked in, in the order they arrived.
- Customers must be checked in by a Sales Professional and Work Orders cannot go to Operations before the process takes place.
- Provide frequent updates to the customers that are waiting with specific information about their vehicle (make sure you know who they are and what kind of vehicle they have before approaching, this may require consultation from the Sales Department). This is extremely important to a customer, knowing about their vehicle rather than sitting there wondering.
- Build genuine relationships with customer that are waiting by having conversations with them and letting them know that you are there for them several times throughout the day.
- Call customers when vehicle is complete and after authorization from Sales Manager.
- When customer arrives to pick up their vehicle, confirm vehicle is done by paging operations or looking on the done hook. Inform the customer that a service advisor will be with them in just a few minutes.
- Assist in communication between Operations and Sales Department.
- Immediately make Sales Manager or General Manager aware of any customer Complaint, never attempt to handle complaint alone.
- Offer every customer water and coffee.
- Prepare the Vehicle Inspection Check-in Form for the Sales Department along with the customer history the night before.
- Answer phone calls as soon as possible, hand call to Sales Professional if they are available, otherwise proceed by following the Sales Tracker. If the requested service is a Chemical (Undercoating, Rhino, etc.) ensure the caller talks with a Sales Pro, this may require taking their name and number and informing them they will receive a call shortly.
- Comprehension of Ziebart’s selling system.
- Always maintain an upbeat and friendly attitude even when under pressure.
- Cell phone use is prohibited at front counter or on sales floor.
- Maintain a clean and organized work space. Clear front counter of paper.
- Text owners and managers, promptly at 11:00 am, 2:00 pm and Close according to the reporting structure.
- Ensure the showroom is always clean. All displays are to be cleaned and kept in immaculate condition.
- Fill out all required paperwork throughout the day. You have a check list of all those task. Check list is to be filled out and handed to manager at end of every night. If manager is not there set check list on their desk.
- Pick up the phone when customers have been on hold for too long and phone beeps, ask customer why / who they are holding for, and then redirect caller. Ensure you follow-up with this caller and the person they are holding for to ensure a quick transfer.
Job Summary
Full Time
$33k-42k (estimate)
01/27/2023
05/05/2024
The job skills required for Customer Service Rep include Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Rep. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Rep. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Rep positions, which can be used as a reference in future career path planning. As a Customer Service Rep, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Rep. You can explore the career advancement for a Customer Service Rep below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Rep for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Rep job description and responsibilities
Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.
12/29/2021: Chicago, IL
The best CSRs are genuinely excited to help customers.
12/07/2021: Saint Paul, MN
Customer service reps may use a variety of tools as part of their role.
12/10/2021: Juneau, AK
At banks, customer service reps may need to have some former experience handling money and making change.
12/23/2021: Youngstown, OH
Customer service representatives work with a business’ customers to handle complaints, take orders, process returns, or solve problems.
02/05/2022: Bismarck, ND
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Rep jobs
Communicate as efficiently as possible.
02/24/2022: Springfield, MO
Don’t worry about acquiring expensive gear; focus on the learning first.
02/10/2022: Helena, MT
Must be a quick learner and nimble with a strong ability to multitask and must be familiar with online retail customer service practices.
01/26/2022: Santa Fe, NM
A commitment to providing great customer experiences by working with enthusiasm, energy and pace.
12/13/2021: Duluth, MN
A strong Customer Service Background and entry level Accounting skills.
01/31/2022: Fort Myers, FL
Step 3: View the best colleges and universities for Customer Service Rep.
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