123 Customer Service Representative Jobs in Rochester, NY
Kodak is Hiring a Customer Service Representative Near Rochester, NY
Date: Mar 1, 2024
Location: Rochester, NY, US, 14652
Company: Kodak
- Strong Customer Service experience
- Ability to respond to incoming customer inquiries while using multiple systems to accomplish daily tasks.
- Build relationships and work closely with customers and Kodak internal partners.
- Exercises active listening skills, conflict resolution and negotiating skills with external customers and internal partners.
- Understand customer’s expectations, processes, and needs. Escalates issues or process gaps and participates in activities to address gaps or misses.
- Work with management and other internal Kodak partners to ensure processes are capable of meeting customer’s expectations in an efficient manner.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Analyzing information and evaluating results to choose the best solution and solve problems.
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Prompt in responding to inquiries or to notify customers of any planned adjustments.
- Bachelor’s degree, post-Secondary diploma or Equivalent.
- 3 to 5 years of Customer Service Experience preferred.
- Experience with SAP desirable, or an equivalent ERP system.
- Experience with Salesforce desirable.
- Knowledge of personal computer-based software applications (MS Office, Lotus Notes and SharePoint).
- Strong problem analysis and problem-solving
- Interpersonal skills
- Communication skills - verbal and written.
- Self-motivated and able to work under pressure.
- Able to foster and remotely build relationships with internal/external customers.
- Attention to detail and accuracy.
- Adaptability
- Results Orientated
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Job Summary
Other
Print & Book Publishing
$42k-55k (estimate)
02/05/2024
06/29/2024
kodak-documentimaging.com
WATFORD
100 - 200
1898
SUSAN WHITE
$200M - $500M
Print & Book Publishing
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The job skills required for Customer Service Representative include Customer Service, Problem Solving, Communication Skills, Microsoft Office, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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