Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.
The Product Operations function will work directly with Product, Engineering, Content, Partnerships and Marketing teams to ensure the products we release to our community will delight and maintain a high quality bar.
The Director, Product Operations will drive cross-functional partnerships with multiple operations teams, product, and engineering to improve the quality of our products, readiness and maturity of our operations.
Responsibilities

• Partner with Product Leadership to align on ongoing priorities, coverage model and GTM strategies.
• Partner with Product and Product Marketing to build a flywheel of support for product launch and integrity.
• Partner with internal stakeholders and cross-functional teams to inform and influence decision-making. Take a creative approach to problem-solving, driving strategic initiatives.
• Identify problems across organizations and create processes to solve them. Work with other teams to manage creation and execution of goals, aligning with the product area strategy. Coordinate cross-functional project teams to execute analyses to develop recommendations.
• Use discretion on problems, determining escalation paths to drive contributions. Distribute timely/accurate updates tailored to audiences. Provide clarity in ambiguous situations to ensure stakeholders are aware of risks and opportunities.
• Partner across functions to support leadership. Motivate teams to take action and drive projects to completion.
• Exhibit excellent judgment on sensitive and cross-functional issues, fostering collaboration between leaders, sub-teams, and the larger organization.
• Orchestrate Launch Strategy to ensure product operations teams are ready to support launches.
• Design effective launch programs to ensure that products and feature releases are usable and serviceable before deployment.
• Understand product operations challenges, needs, and priorities to improve launch programs.
• Lead a large team of verticalized pods of specialists, analysts and operators to carry out strategic daily tasks necessary to support company stakeholders and the ecosystem.
• Lead an operations team for ongoing operational and technical support of launched products

Qualifications

• 10 years of experience in Management Consulting, Analytics, Corporate Strategy, Product Management, Engineering, or Operations. Product operations experience preferred.
• 5 years of experience managing managers and teams
• Experience working in the consumer technology industry
• Experience leading complex operational and strategic initiatives and partnering effectively on cross-functional projects
• Excellent business judgment and problem-solving/analytical skills
• Outstanding communication and presentation skills

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations during our recruitment process. If you need assistance or an accommodation, please reach out to us at recruiting.corp@tiktok.com.
Job Information
The base salary range for this position in the selected city is $125400 - $291840 annually.
​
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
​
At ByteDance/TikTok our benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support ByteDancers to give their best in both work and life. We offer the following benefits to eligible employees:
​
We cover 100% premium coverage for employee medical insurance, 80% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.
​
Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off(PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.
​
We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.