Position Summary

The Accounts Receivable Clerk is responsible for supporting the accounts receivable (AR) function and processes of the Ware Group (TWG) in accordance with consistent company policies and practices while maintaining compliance with all Federal, State and Local credit regulations. This position is accountable for sustaining the integrity of the customer record file of assigned locations including utilizing TWG technology and applying established AR practices.

Essential Job Functions

1. Processes and applies payments including all electronic forms of payment, Lockbox/Billtrust and all ACH payments.
2. Communicates any issues with electronic payments to the AR Manager associated with problem account. Works with AR Managers to facilitate successful AR processes.
3. Utilizes all AR and Finance related technologies such as the Customer Billing Portals and works with IT team on solutions for automation process.
4. Supports eCommerce initiatives and maintains the Customer Record file for contacts when requested, setting up the appropriate triggers, initiating invite for all eCommerce platforms through TWG technology (i.e. Innovo, Zoho).
5. Responds to and provides information related to general customer calls and emails (inbound/outbound) including but not limited to billing questions, authorized buyers, copies of invoices/statements, etc.
6. Serves as the administrative point of contact for all Johnstone Supply Strategic Account billing questions. Provides resolution required and submits to the Cooperative through the EDI process.
7. Manages the BillTrust processes including promoting and encouraging customers to join the BillTrust portal and managing tax and transmission failures utilizing standardized processes and procedures.
8. Supports sales tax related processes and utilizes Avalara Sales Tax website including input/creation of customer records for all new non-taxable accounts for the locations assigned into the Avalara website.
9. Serves as part of the AR team providing support and coverage as assigned during AR Manager leaves or with other financial support functions as directed.
10. May support and participate in Finance Department related projects as directed.
11. Performs all other duties as assigned.

Education, Work Experience and Specialized Skills or Knowledge

Position requires completion of four years of high school or GED requirement. No specific license or certificates are required.

Proficiency in a variety of standard office computer software (Word, Excel, Outlook) is required. General ability to learn mainframe accounting software application screens (i.e. Eclipse) and TWG utilized technologies as required by standard operating procedures.

Ability to speak and write proficiently in English.

Store or Office Environment: Work performed either in a medium to large store with shelves and bins or a typical office environment. Most work is performed with telephone equipment, personal computer, fax, printer, copier, and RF scanner. Standard working conditions include conditioned air (heated/cooled) for most of the day. Brief periods in un-conditioned air may be required from time to time.

Travel: Some travel to branch locations may be required on a limited basis as needed.

Why the Ware Group?

• Competitive Pay
• Comprehensive benefits package including Health, Dental, and Vision
• 401K with company match
• Tuition Reimbursement Program
• EAP Program
• Employee Wellness Program
• Employee Referral Program
• Warehouse Safety Reward Program

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.