Company Overview

Fanatics is building a leading global digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans, a global partner network with over 900 sports properties, including major national and international professional sports leagues, teams, players associations, athletes, celebrities, colleges, and college conferences, and over 2,000 retail locations, including its Lids retail business stores. 

As a market leader with more than 18,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.

We are hiring TWO CONTRACTORS!

Collections Analyst

Fanatics is seeking a Collections Analyst professional responsible for a B2B collection portfolio. This individual will be directly responsible for the collection of receivables to ensure payments are received within terms, while protecting the organization against unnecessary risk and bad debt exposure.

Core Responsibilities:

•Independently manage portfolio of business-to-business customers, including Professional Sports Teams, Leagues, and small to medium retail locations.

•Ability to problem-solve, think independently, and be persistent in bringing issues to conclusion.

•Build relationships with key Fanatics customers and internal departments, including Sales and Customer Service.

•Conduct collection calls using telephone, e-mail, and/or customer website portals to secure payments and resolve any issues.

•Provide invoice copies, reconcile accounts, and perform other general accounting duties to obtain payment which may include processing credit card payments.

•Work with external customers to establish payment plans to resolve aged outstanding items.

•Coordinate with Sales, Customer Service, and Management to accelerate the collection process.

•Negotiate customer disputes to resolution and document root causes of payment issues.

•Actively prioritize and monitor customer accounts, learning reasons for non-payment and working the necessary steps to bring outstanding issues to resolution.

•Weekly reconciliation of accounts.

•Responsible for monitoring payment behaviors on accounts to identify when customer is at risk of defaulting on balance due to minimize total risk.

•Responsible for investigating and clearing customer chargebacks/deductions and offsets, which may include GL coding for accounting to properly apply to correct functional accounts.

•Maintain clear documentation of all communication with customers and internal departments.

•Accountable for reducing delinquency in assigned portfolio.

•Must be a team player with a positive attitude.

•Perform other assigned tasks and duties necessary to support the AR/Credit Department

Job Requirements:

•Must be comfortable communicating directly with customers by either phone or e-mail, displaying ownership and problem solving in assignments.

•Ability to display ownership and problem solving in assignments.

•Bachelor’s Degree preferred or 2 years of high-volume AR experience with high school diploma.

•Strong Excel skills, including VLOOKUP and PivotTables

•Hybrid role with preferred schedule of T-TH in Jacksonville office, M&F Work from Home

Required Skills:

•Clear and effective professional communication skills with all levels of management.

•Strong ability to analyze information and make sound decisions.

•Ability to prioritize workload and multi-task to ensure deadlines are met in a fast-paced environment.

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Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics or Fanatics Brand email address. For added security, where possible, apply through our company website at www.fanaticsinc.com/careers

Tryouts are open at Fanatics! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now.

Fanatics is committed to responsible planning and purchasing (RPP) practices, working with its business partners across its global and multi-layered supply chain, to ensure that planning, sourcing, and purchasing decisions, along with other supporting processes, do not impede or conflict with the fulfillment of Fanatics’ fair labor practices.

NOTICE TO CALIFORNIA RESIDENTS/APPLICANTS: In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or other types of positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. For additional information on how we collect and use personal information in connection with your job application, review our Candidate Privacy Policy-CA