A New York City-based healthcare services network is currently seeking an experienced professional to join their staff as their new Telehealth Program Director. In this role, the Telehealth Program Director will be responsible for driving the strategic direction of telehealth initiatives, ensuring high-quality and accessible virtual healthcare services, enhancing the digital patient experience, and maximizing patient satisfaction and health outcomes.
***This is a Hybrid opportunity requiring the qualified professional to work onsite at least 3 days a week.***
Responsibilities:
The Telehealth Program Director will:

• Develop and execute a comprehensive telehealth program strategy, encompassing virtual healthcare services, remote monitoring solutions, and digital patient experience enhancements
• Identify, assess, and prioritize telehealth use cases, working closely with stakeholders to understand opportunities, challenges, and requirements
• Plan, implement, and manage telehealth and telemedicine programs, ensuring compliance with regulations and standards
• Design and document end-to-end user journeys and workflows for telehealth solutions, collaborating with cross-functional teams
• Evaluate and recommend telehealth technology solutions, platforms, and vendors based on quality, usability, and cost-effectiveness
• Monitor and optimize program performance through metrics and indicators
• Lead and manage a multidisciplinary team of telehealth professionals, providing guidance, support, and performance feedback to achieve program objectives
• Implement change management strategies for successful adoption of telehealth services
• Implement and maintain robust privacy and security measures to protect patient data and ensure compliance with HIPAA and other relevant regulations
• Address cultural sensitivity and technology proficiency challenges in telehealth strategies
• Drive patient and provider education and engagement initiatives to promote awareness, adoption, and satisfaction with telehealth and telemedicine services
• Monitor and address patient feedback and concerns related to telehealth and telemedicine services, ensuring a patient-centered approach to virtual care delivery
• Prepare and present reports on program performance, outcomes, and opportunities to senior leadership and relevant stakeholders

Qualifications:

• 5 years of experience in Program Management
• Bachelor's Degree in Business Management Healthcare Administration, Heath Information Management, and/or a related field
• In-depth knowledge of Telehealth & Telemedicine operations, regulations, and industry best practices
• Strong understanding of Healthcare Delivery systems and workflows, with the ability to integrate telehealth and telemedicine services seamlessly
• Knowledge of Privacy and Security regulations, including HIPAA, and experience implementing measures to ensure compliance
• Familiarity with Telehealth and Telemedicine technologies, platforms, and solutions, including electronic health records (EHRs), digital patient experience platforms, and interoperability between them
• Change Management expertise with a track record of successfully leading organizational change initiatives.
• Solid problem solving and time management skills
• Great interpersonal skills
• Excellent communication skills (written and verbal)
• Strong attention to detail
• Highly organized

Desired Skills:

• Master's Degree in Business Management Healthcare Administration, Heath Information Management, and/or a related field
• Experience with Telehealth and/or Telemedicine Implementation