Our Customer’s mission is to give people the power to build community and bring the world closer together. Through their family of apps and services, they are building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together.
We are seeking a Partner Solutions Manager on a contract basis to work with our Partnerships teams to help accelerate our commerce efforts, drive commerce best practices, and facilitate an optimal commerce experience for our sellers. This role will work closely with these same sellers, helping them use the company portfolio of commerce products while acting as a conduit between our support and product teams. This role sits on the Commerce Success team. We are the external arm of our commerce business, working with the brands using our suite of “Shops” commerce products. The role is 100% remote to these locations: New York, NY, Baltimore, MD, Boston, MA, Houston, TX, Los Angeles and San Diego, CA.
What You’ll Do:
Work closely with managed seller teams to drive the adoption of performant commerce products
Coordinate between the seller and the company product and support teams to ensure troubleshooting and issue resolution
Own resolution of product questions and issues from key managed sellers
Work deeply with product and support teams to ensure sellers are able to use the company's products most effectively
Build out a deep understanding of the company's commerce products
Build out an understanding of commerce best practices to create scalable resources to drive success
Work closely with product support teams to build proper infrastructure to further improve technical and operational support processes
Quickly ramp up on the company's suite of Commerce products and processes
Capture customer feedback for our product teams
Must-Haves:
4 years of experience in account management, partnerships, support, or operations
Familiarity with resolving technical challenges and educating businesses on technical products
Operational excellence and ability to manage multiple competing priorities
Strong written and verbal communication skills with external clients
Experience and industry knowledge in eCommerce
Experience solving complex problems in a collaborative environment
Experience handling multiple projects at once that require context-switching and prioritization
Ability to uplevel experiences to create synthesized findings and action plans
Ability to quickly learn complex products to be able to serve as an expert for other parties
Experience working with a diverse cross-section of teams with a complex organization, both internal and external
Experience working independently and track record of taking initiative
Self-starter with the ability to source key information independently preferred
Ability to provide market insights that influence future product development preferred
Ability to build productive internal relationships with key cross-functional partners preferred
Education:
BA/BS Degree strongly preferred
Hours & Location:
M-F, 40 hours/week. This role will be 100% remote.
Perks are available through our 3rd Party Employer of Record (Available upon completion of the waiting period for eligible engagements)
Health Benefits: Medical, Dental, Vision, 401k, FSA, Commuter Benefits Program
Accrued PTO: Up to 15 days per 12 months on assignment
New Child Benefit: Up to $4,000 for the birth or adoption of a child while on assignment (conditions apply)
Remote Options: The position is 100% remote to the locations below:
Baltimore, MD
Boston, MA
Houston, TX
Los Angeles, CA ($46.25 - $56.25)
San Diego, CA ($39.46 - $49.46)
New York, NY ($53.47 - $63.47)