We are seeking a Process Improvement Analyst on a contract basis to support our Customer's business needs. This role is onsite in Cambridge, MA.

What You'll Do:

• Day-to-Day Responsibilities:
• Analyze and identify improvements for current transportation department processes
• Document and study department processes utilizing Lean Six Sigma tools, time/motion studies and other techniques
• Manage mid size projects and implementations, often focused on process modifications
• Manage project team to develop and implement mid-sized process efficiencies
• Use project management tools which may include a project plan, business case/cost benefit tracker, training and communication plan, etc.
• Monitor transportation App - Wayleadr
• Collect and house all data
• Client based website
• Monitor parking reimbursement SLAs
• Manage benefit page for transportation
• Relationship management:
• Manage relationship between client and City of Cambridge and State of Massachusetts regarding transportation guidelines
• Manage relationship between client and 3rd party consultants
• Meetings and Presentations:
• Quarterly Steering Committee
• Quarterly Employee/Client Training Sessions - transportation does knowledge share on app use, general FAQ
• New Hire Orientation 1x Month - entire transportation benefit overview
• Research and gain in- depth understanding of current processes and formally documents new areas of process improvement
• Analyze and benchmark process metrics against industry standards to ensure a “best practice” is achieved when possible
• Assist management in the tracking and prioritization of projects in the Process Improvement Team pipeline
• Partner with IT to create technology solutions which achieve direct process efficiencies
• Train staff on new approved business processes

Must-Haves:

• 3 - 5 years experience with process improvement, project management or other related experience
• Proficiency in MS Office Suite, mobile applications and site management
• Excellent written and verbal communication skills – Executive Presentation skills
• Strong organizational and analytical skills
• Ability to provide efficient, timely, reliable and courteous service to customers
• Ability to calculate intermediate figures such as percentages, discounts, and/or commissions
• Ability to comprehend, analyze, and interpret documents – will need to pull data from various sources and enter on PowerPoint deck for presentation
• Ability to solve problems involving several options in situations
• Self-starter, business acumen, excellent decision-making, and able to operate under ambiguity at times
• Strong emotional awareness and intelligence – ability to pivot and deal with critical exceptions
• Certifications: Nice to have
• A Bachelor's degree is a plus
• A presentation portfolio to review upon submission is a plus

Job Type: Contract

Salary: $31.11 - $38.52 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• Boston, MA (Required)

Ability to Relocate:

• Boston, MA: Relocate before starting work (Required)

Work Location: In person