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IT Support Specialist
The Kendall Group Knoxville, TN
$69k-85k (estimate)
Full Time | Business Services 5 Months Ago
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The Kendall Group is Hiring an IT Support Specialist Near Knoxville, TN

IT Support Specialist
About The Kendall Group
The Kendall Group seeks a talented, creative, self-motivated individual for our IT Support Specialist. The Kendall Group is comprised of seven divisions with 75 locations in eleven states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fittings products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.

Why The Kendall Group?

Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you’ll have opportunities to learn and grow while being coached and mentored along the way. We’re that company where people stay! We’re proud to say that more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you’ll work alongside incredible people who care about your success.
Role Summary:
Reporting to the IT Support Manager, the IT Support Specialist is a key member of the Information Technology team. The IT Support Specialist will be monitoring, installing and maintaining computers, computer networks and software and solving problems that may occur within them. 
Exciting work you will do:
The essential duties and responsibilities of the IT Support Specialist will consist of, but are not limited to, the following:
  • Install, trouble-shoot and repair new and/or existing PCs
  • Provide maintenance and administration of both a computer network and connected desktop/laptop computers
  • Respond to escalated helpdesk tickets that require more complex or time-consuming problem solving
  • Manage IT inventory
  • Perform other duties as assigned

Competencies you possess:

  • Service Excellence
  • Results, Action Oriented 
  • Accountability and responsibility
  • Teamwork and collaboration
  • Problem solving
  • Displaying technical expertise
  • Awareness of the needs of others

What you’ll need:

  • Work Experience: 2 years’ IT support or helpdesk experience
  • Education: Associate’s degree in computer technology or related field, certification, or equivalent work experience
  • Analytics/Computer Skills: Proficiency in Microsoft Office and Office 365 products, Active Directory, Windows based PCs and laptops
  • Organization Skills: Highly organized and detail-oriented; ability to multi-task and shift priorities as needed; ability to work in fast-paced, continuously evolving, and at times ambiguous environment
  • Cross-functional skills: Ability to work under pressure to meet deadlines; flexible and quickly adaptable to changing priorities; demonstrated problem solving skills; ability to handle a large volume of phone calls
  • Communication Skills: Ability to communicate well with all levels of the organization; strong interpersonal and customer service skills; ability to present information in a manner that can be understood by non-technical staff
  • Physical, Mental and Visual Skills: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions. 
  • Frequent sitting, driving, and getting in and out of a vehicle 
  • Ability to see/sit/talk and hear
  • Ability to lift/move/carry up to 50lbs 
  • Ability to be on your feet for 8 hours a day 
  • Ability to stand, walk, and climb stairs
  • Ability to climb stairs and step ladders, bend, stoop, crouch, and kneel 
  • Physical Environment: Normal office environment; occasional warehouse or fabrication environment and exposure to moving equipment
  • Travel: Must be willing to work occasional weekends or off hours and willing to travel if necessary
Qualifications we prefer but don’t require:
  • Work Experience: 2 years’ providing windows pc support
  • Education: Bachelor’s degree in the field of computer technology or related certification
  • Analytics/Computer Skills: Proficiency VMware deployment and administration, RedHat Linux and Cisco networking hardware
The Kendall Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$69k-85k (estimate)

POST DATE

11/22/2023

EXPIRATION DATE

04/22/2024

WEBSITE

co.kendall.il.us

HEADQUARTERS

VALLEJO, CA

SIZE

100 - 200

TYPE

Private

CEO

EDWARD G KENDALL

REVENUE

$50M - $200M

INDUSTRY

Business Services

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The following is the career advancement route for IT Support Specialist positions, which can be used as a reference in future career path planning. As an IT Support Specialist, it can be promoted into senior positions as an Information Technology Auditor Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Specialist. You can explore the career advancement for an IT Support Specialist below and select your interested title to get hiring information.

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If you are interested in becoming an IT Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Support Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on IT Support Specialist job description and responsibilities

IT Support Specialist provides a wide range of computer services from basic troubleshooting to complex maintenance and repair procedures.

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These specialists either support computer networks or they provide technical assistance directly to computer users through a help desk.

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IT support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on IT Support Specialist jobs

Employers usually prefer to hire IT support specialists with some sort of formal college education even though training requirements can vary.

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Some employers may accept IT support specialists without formal education who have computer experience and certification.

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Learn about the job description and duties, and read the requirements to start a career as a IT support specialist.

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To have a successful career as a IT support specialist, there are certain skills that hiring managers know to look for, and you must learn it.

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Successful technical support specialists possess common characteristics and aptitudes.

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Step 3: View the best colleges and universities for IT Support Specialist.

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