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Knoxville, TN | Desktop Support Specialist | Full-time
We are actively recruiting a Desktop Support Specialist for our client in Knoxville, TN. This is a contract opportunity that will require being on-site daily. You will be responsible for troubleshooting and supporting Automated Information Systems hardware and software. Must have experience with ServiceNow or another Service Management platform as well as videoconferencing, mobile devices, telecommunication, networking and cyber security.
Due to client request, candidates must be eligible to work in the United States without sponsorship.
Responsibilities:
Work directly with customers via phone, email, chat sessions, remote connection, or in person.
Provide resolutions to customer issues/requests.
Properly escalate unresolved queries to the next level of support.
Utilize service management tools to document work notes and updates.
Follow up with customers, provide feedback and see problems/requests through to resolution.
Maintain broad knowledge of company software/hardware and procedures, and policies such as
IT, HR, finance, cyber security, and technical security that impact the user work environment.
Apply technical expertise, product knowledge, and problem solving skills to drive the diagnosis
and resolution of customer reported issues.
Install and configure approved software and hardware.
Coach end users on tools and equipment usage.
Troubleshoot and resolve software/hardware/connectivity problems by utilizing technical
knowledge gained through course work, Internet research, contacting vendor support, and work
experience.
Schedule and set up conference room equipment including audio visual teleconferencing and
Skype.
Setup, configure, and troubleshoot mobile devices including tablets, mobile phones, and pagers.
Strong customer service and interpersonal communication skills.
"Equal Opportunity Employer/Veterans/Disabled"
Full Time
$45k-56k (estimate)
03/29/2024
04/28/2024
patriottalent.com
Knoxville, TN
<25
The job skills required for Desktop Support Specialist include Customer Service, Problem Solving, Desktop Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Specialist. Select any job title you are interested in and start to search job requirements.
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Attend Customer service, customer support, and customer experience training.
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Experience in technical support positions is a plus.
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Use past security breaches as learning examples.
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