RESPONSIBILITIES:

• Provide excellent customer service
• Assist sales department with order processing
• Respond to customer inquiries via email and telephone
• Research required information using available resources
• Handle and resolve customer complaints
• Provide customers with product information
• Process orders
• Identify and escalate priority issues
• Route calls to appropriate departments
• Follow up customer calls where necessary
• Complete call logs and daily route sheets
• Answering phones in a busy, fast paced environment
• Transfer callers to appropriate personnel / departments

REQUIREMENTS:

Minimum 4 years in customer service, hospitality/wine industry preferred but will consider experience outside of the wine industry. Proficient in Microsoft Office. Willingness and ability to provide exceptional customer service to internal and external customers. Ability to work with a variety of personalities and remain calm and courteous in all situations. Excellent interpersonal, organizational and communication skills. Ability to work under pressure and multi-task. Must be very accurate with a well-developed attention to detail. Team player and problem solver. Must be highly productive in order entry.