The Junior League of Austin is an organization of women whose mission is to advance women’s leadership for meaningful community impact through volunteer action, collaboration, and training. Founded in 1934, The Junior League of Austin has nearly 2,300 members and is the fourth-largest league in the world. Each year, The Junior League of Austin gives hundreds of thousands of dollars in direct financial support and more than 160,000 volunteer hours to support local non-profit organizations.

The Member Services Coordinator works closely with the volunteers, leaders, and staff of The Junior League of Austin to handle a variety of member services and administrative duties.

Membership Duties

• Maintain the membership database
• Process member status changes such as transfers, reinstatements, and resignations
• Work with volunteer membership leaders to transition Prospectives to Provisionals, Provisionals to Actives, and Actives to Sustainers
• Take dues payments over the phone
• Process checks – scan and record in the database
• Create membership and donor reports, mailing lists, and other database query reports as requested
• Assist with member badges
• Become proficient with our software platform and provide technical support to members as needed; keep current with software upgrades
• Assist in email administration and the yearly email transition
• Create and manage registration events as needed

Administrative Duties

• Serve as the initial point of contact at the JLA building, creating a welcoming and helpful environment for guests and members
• Answer phones
• Respond to email
• Receive and distribute daily mail, packages, and deliveries
• Be a resource for guests and members about all things JLA – events, community projects, fundraisers, membership, etc
• Provide administrative support to the volunteer leadership, including the JLA Board of Directors, councils, and committees – paper and electronic mass mailings, reports, print jobs, etc
• Manage office supplies and equipment, including copiers, postage meter, and phones, and orders for such supplies and equipment
• Assist in maintaining the appearance and functionality of our beautiful building with daily monitoring and referring issues to the appropriate parties
• Troubleshoot technology issues
• Open and close the building daily in cooperation with other staff members
• Assist with client tours and daytime events as needed
• Mail cookbook orders
• Manage photobooth and laptop checkout

Qualities

• Positive outlook and attitude
• Excellent verbal and written communication skills
• Flexible and willing to help
• Excellent organizational skills and ability to coordinate multiple projects at a time
• Professional
• Able to work independently and with a group
• Must have reliable transportation and a valid driver's license
• Must be willing to work onsite at the Community Impact Center

Proficiencies

• G Suite
• MS Office, including Excel, Word, and PowerPoint
• Experience sending electronic and paper mass mailings
• Office equipment, including personal computers, printers, multi-line phone systems, and postage meter
• WordPress knowledge a plus

Desired Education and Experience

• Bachelor’s degree or equivalent
• Experience with office administration and database management
• Experience working in a volunteer-based or membership-based organization preferred
• Experience working directly with customers/members/donors/constituents

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• 401(k)
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance

Experience level:

• 1 year
• 2 years
• No experience needed
• Under 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Austin, TX 78759: Relocate before starting work (Required)

Work Location: In person