Clinic Services Coordinator
APA! BACKGROUND
Austin Pets Alive! (APA!) is one of Austin’s most dynamic and best-loved nonprofits. The organization is the leader in the no kill movement nationally and is considered a national thought leader in animal welfare. APA! locally rescues, treats, and adopts out 10,000 homeless dogs and cats each year, providing the safety net for Austin’s most at-risk shelter pets, which helps Austin to be a no-kill city, while also assisting other communities in saving homeless animals. The organization is distinguished by the scrappiness of its grassroots, non-traditional community-based animal rescue work.
The organization continues to innovate best practices to save lives and teaches its renowned lifesaving model through American Pets Alive!, APA!’s national division. In 2020, AmPA! began the Human Animal Support Services (HASS) project, a collaborative movement of more than 10,000 animal welfare professionals working in nearly 1,900 organizations. HASS is the first-of-its-kind collective of shelters and animal welfare professionals coming together to build community-focused animal services that better meet the needs of people and pets by keeping human-animal families together and keeping pets unnecessarily out of shelters.
The APA! Medical Clinic works on the cutting edge of shelter medicine, treating the most critical and vulnerable animals that other shelters and even some private clinics don't have the resources to help. This makes APA! the ideal learning environment for anyone interested in expanding their knowledge of veterinary medicine and no-kill animal sheltering, with the added benefit of knowing you are helping homeless animals from all over Texas!
DESCRIPTION
The Clinic Services Coordinator serves as a welcoming presence and first point of contact for all APA! medical clinic visitors and clients, as well as managing the daily flow of appointments and other incoming requests. The Clinic Services Coordinator works closely with all animal program teams, fosters, adopters, and other clinic staff to provide excellent care to all patients and support clinic operations and reports to the Medical Clinic Manager on duty.
WORKING RELATIONSHIPS
This position reports to the Medical Clinic Manager. This position will work closely with fosters, adopters, volunteers, and the APA! vet tech and veterinary staff. This position also requires communication with all other teams in the organization to provide quality patient care.
QUALIFICATIONS, SKILLS & EXPECTATIONS

DUTIES AND RESPONSIBILITIES
(Work assignments vary and will be communicated to the applicant or incumbent by the supervisor.)
Level 1 (Typical work functions expected of Clinic Services Coordinator designated as level 1)

Level 2 (Typical work functions expected of Clinic Services Coordinator designated as level 2)

Level 3 (Typical work functions expected of Clinic Services Coordinator designated as level 3)

LOCATION: APA! Main - Town Lake Animal Center 1156 West Cesar Chavez Austin, TX 78703
HOURS: This is a full-time hourly position requiring 40 hours per week, including weekends and some evenings.
BENEFITS
Austin Pets Alive! is proud to offer a competitive benefits package for full-time employees, including up to 95% subsidy on employer sponsored medical coverage, subsidized and voluntary life insurance, voluntary dental, vision and short term disability options, all effective the first day of employment. We also offer voluntary wellness and emergency sick plans, up to 2% match on 401(K) retirement plan, supplemental benefits, subsidized pet insurance, flexible spending accounts and additional life coverage. Full-time employees receive 10 paid holidays and accrue 10 days paid time off during the first year of employment, with a third week of PTO accrual upon completion of 12 months of employment. Employee’s will also receive professional development opportunities through APA!’s ongoing mission to advance our animal welfare professionals in our life saving work.
EQUAL EMPLOYMENT OPPORTUNITIES AND ACCOMMODATIONS STATEMENT
Austin Pets Alive! is an equal employment opportunity employer and we value having staff who come from communities that are most impacted by the issues we engage on. We especially encourage people of color, LGBTQ people, women, transgender and gender non-conforming people, and people with disabilities to apply.
Austin Pets Alive! does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Austin Pets Alive! is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, community focus, and innovation.