Directs and coordinates all aspects of the health maintenance organization (HMO) member services department. Plans and directs policies and objectives for addressing member inquiries. Establishes service quality goals for the department and implements strategies to meet these goals. Typically requires a bachelor's degree. Typically reports to top management. Manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep ...knowledge of the managed sub-function and solid knowledge of the overall departmental function. Typically requires 5+ years of managerial experience.More Show Less
Create an Alert for Member Services Director Jobs
Create a Job Alert
Get notified when new Member Services Director jobs are posted
The YMCA of the Capital Area is looking for a mission-driven, growth-oriented individual to serve as Member Services Director. Job Description. Under the direction of the VP of Wellness and in accordance with Association policies, the Member Services Director is responsible for the day-to-day operations of all areas that pertain to member services. This position will also work with the VP of Wellness to develop strategies to increase member reten...
