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Texas Family Fitness is Hiring a Support Center Customer Service Representative Near Plano, TX
Summary
You are the face of the Texas Family Fitness Corporate Office in the heart of Addison, TX! This position is ultimately responsible for supporting the Corporate office staff, our Corporate office visitors, and our club members. You will be responsible for receptionist duties, such as answering the Texas Family Fitness main number, transferring calls, relaying messages, answering, and resolving general customer service inquiries, and administrative duties such as filing, data entry, and other duties as assigned. Energy, Enthusiasm, and Professionalism are an absolute requirement for this dynamic position!
Customer Service
Provide outstanding customer service, exceeding expectations! Greet every caller and visitor promptly and professionally, with courtesy and friendliness. Handle customer concerns with a high level of character, patience, and integrity.
Administrative
Maintain confidentiality. Duties consist of but are not limited to; setting up and maintaining files, databases, and records which may contain confidential information. Data entry, sorting and distributing interoffice mail and mail to our clubs, handling office documents, scanning, emailing, and copying documents. Assist with creating reports, Excel spreadsheets and PowerPoint presentations as needed. Provide general office support to Corporate staff.
Reception
Promptly answer incoming calls and greet every caller and visitor professionally, with courtesy, respect, and friendliness. Ensure the receptionist desk is never left unattended. Maintain a clean, neat, and professional appearance. Ensure the lobby and conference room remains clean, neat, and organized.
Requirements
Punctuality and dependability required
Prior customer service experience required
Personable, enthusiastic, friendly, and outgoing personality
Positive attitude and collaborative team player
Ability to work in a fast-paced and sometimes stressful environment
Computer proficiency with MS Office required
Must have the desire and ability to learn quickly and adapt to multiple requests
Must be self-motivated and can successfully work independently
Excellent oral and written communication skills required