Customer Support Specialist

Andover Park E, Seattle, Washington, 98188-7606,

United States

Pay $25

Work Environment

100% Onsite M-F 7/8am start time

Core hours 8am - 5pm

Business casual (Jeans is fine)

Job Description

As a customer support specialist within the customer service

& inside sales team, your primary duties are to respond to customer

inquiries, provide timely quotations, conduct purchase order reviews, follow customer

screening procedures, and perform accurate order entries. You will be

monitoring order progression from original quotation to product shipment and be

helpfully engaged along the way with external customers and internal

colleagues.

Essential Duties and Responsibilities include the following. Accurately and

efficiently manage the repair and rental processes: customer orders, provide

accurate order entry and price quotations, , tracking, and ensuring timely

customer follow-up pertaining to delivery times, warranty periods, etc.

Initiate the equipment diagnosis process for customer-owned equipment by

preparing and sending the equipment valuation form to Service/Repair. After

diagnosis and upon receipt of the completed equipment valuation forms, generate

customer price quotations for serviced and/or repaired equipment.

Receive, screen, and route Company phone calls in a professional and consistent

demeanor while soliciting customers' needs and appropriate information to

assist them (such as customer name and order requisition, and customer needs

such as: status updates, lead times, pricing, product availability, technical

assistance request, etc.); assist if able or relay customer to the appropriate

sales representative.

Provide timely, proactive communications to customers including immediate

assistance on telephone inquires and responses to customer e-mails.

Develop and maintain knowledge of Company products, services, reference

materials, and catalogs.

Develop professional relationships and build rapport with customer contacts and

sales representatives and effectively interface with other departments.

Maintain equipment and contact databases with pertinent information from sales

orders shipped.

Maintain sales filing system including invoices and purchase orders.

Create a positive image of the Company through excellent customer service.

Manage Return Merchandise Authorization (RMA) processes for service and sales

departments.

Attend production meetings and coordinate between production and sales

departments.

Requirements:

- Minimum high school diploma or GED

- 4 years prior experience in a customer facing role, preferably within

 technical fields. (NICE TO HAVE)

- You will need computer competency to perform data entry and information

queries, as well as some mathematical ability such as used to calculate

percentages and measures of cost.

- You will also need to become familiar with company's product lines and to

understand the basics on how they are utilized by our customers.

Employee Value Proposition (EVP)

Heatcon Composite Systems is a privately-owned company serving

the global aerospace industry. We have been the world leader supporting the

repair of composite structures for more than 40 years. Heatcon manufactures the

equipment and supplies the materials needed to commercial aircraft operators,

militaries, MROs, and OEMs.

- Close 6 person team in CS/Sales, BUT under 100 total employees. Family feel

environment

- Great opportunity for someone to grow technical Inside sales skills

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.