Description

We are seeking a personable, self-driven IT Support Specialist to provide technical support to our creative team of designers across three offices. You will have a range of responsibilities from hardware and software support to the deployment of new workstations and software. As a member of our dynamic and collaborative IT team, this role takes the lead in hands-on technical troubleshooting, ensuring smooth operations and resolving issues efficiently. This position is in-person and based in the Seattle office, during standard business hours M-F, 8:30am – 5:30pm and is required to be onsite. 

About Mithun

At Mithun, our design has purpose—to create positive change in people’s lives. We are an internationally recognized leader in sustainability, combining exemplary design with a focus on building and site performance, human health and social equity. Since the inception of the practice in 1949, our work has been recognized with hundreds of peer and industry awards including the 2023 AIA Architecture Firm Award, ULI Global Awards for Excellence and eight AIA Committee on the Environment Top Ten Awards. 

We embrace justice, equity, diversity and inclusion (JEDI) as key expressions of our mission of Design for Positive Change. We are committed to promoting JEDI both internally and externally in our firm culture, project work and partnerships. A JUST organization since 2017, Mithun’s goal is not just good intentions but real impact for the people, communities and clients we serve. 

Role & Responsibilities

• Provides in-person, email and phone support to end users by evaluating and resolving technical issues. 
• Provides excellent customer service to end users, including responding quickly, effectively troubleshooting, communicating clearly and proactively identifying related issues. 
• Assists with configuring, imaging and deploying new equipment for staff. 
• Troubleshoots conference room equipment and systems; coordinates repair and maintenance of equipment. 
• Participates in projects and initiatives that help improve quality, security, efficiency, end user experience and cost effectiveness of firm technology.

Requirements

• 3 years of professional experience. 
• Positive, patient and service-oriented attitude. 
• Self-starter with strong communication skills, both written and verbal, who can effectively manage and prioritize urgent support tasks. 
• Prior experience in an IT Support role or Helpdesk environment. 
• Well-developed hardware and software troubleshooting skills (Microsoft Windows, Office 365, desktops/laptops). 
• Experience administering user accounts in corporate applications. 
• General knowledge of virtual/physical servers and networking (Windows Server, VMware, Cloud Services). 
• Ability to resolve issues effectively and in a timely manner. 
• Ability to lift / carry up to 30lbs. 

Mithun offers medical, dental, vision, life and disability insurance, paid parental leave, transit benefits, a 401(k) retirement plan and discretionary bonus opportunity based on firm profitability and individual performance. Flexible Spending Accounts or Health Savings Accounts are available based on eligibility requirements. Paid time off includes eight holidays and vacation accrual of two weeks per year. The expected range of compensation for this role is $27 - $33 per hour. Pay ranges differ by location. 

Mithun is an Equal Opportunity Employer. 

This position is based in our Seattle, WA location.