Position : Senior Microsoft PC Support Specialist

Location : Onsite (Tukwila, WA 98168)

Duration : 7 Months Contract

Project : Cloud Workforce Transformation

Overview :

We are seeking a seasoned and hands-on Microsoft PC Support Specialist to join our dynamic team in Seattle, WA. This pivotal role is centered around spearheading our Cloud Workforce Transformation project, with a keen focus on re-imaging laptops to the cloud within our bustling Contact Center environment.

The ideal candidate will possess a profound expertise in Windows operating systems, imaging technologies, and cloud management services, underpinned by a robust background in client-facing consulting roles.

Key Responsibilities :

• Cloud Integration and Management : Lead the charge in re-imaging and migrating existing laptop systems to cloud-based platforms, ensuring seamless integration and optimal performance across our Contact Center operations.
• Technical Expertise : Utilize your in-depth knowledge of Windows OS, Microsoft Endpoint Configuration Manager (MECM), Intune, and IGEL to troubleshoot, maintain, and enhance system functionalities and user experiences.
• Consultation and Support : Provide unparalleled client-facing support and consultation, leveraging your extensive experience to offer strategic solutions and foster strong client relationships.
• Travel Requirements : Be willing and prepared to travel to our Spokane location as required by the project’s needs, ensuring consistent and reliable support across multiple sites.

Required Skills and Experience :

• Technical Proficiency : Proven expertise in Windows operating systems, imaging processes, and cloud services (Intune, MECM, IGEL) is essential.
• Experience : A minimum of 8 years in client-facing consulting roles, with a strong emphasis on technical support, project management, and strategic problem-solving.
• Analytical Skills : Exceptional analytical and critical thinking skills, with the capacity to navigate complex technical challenges and deliver innovative solutions.
• Communication : Excellent verbal and written communication abilities, with a knack for simplifying complex technical concepts for non-technical audiences.
• Team Collaboration : Demonstrated ability to work effectively in team settings, contributing to a collaborative and supportive work environment.
• Flexibility : Adaptability to changing project requirements and schedules, including the willingness to undertake travel as needed to meet project deliverables.

Last updated : 2024-04-29