68 Computer Support Specialist Jobs in Seattle, WA
D.A. Davidson Companies is Hiring a Computer Support Specialist Near Seattle, WA
D.A. Davidson Companies is an independent, employee-owned company with a rich history spanning more than 80 years. We are dedicated to conducting our business in accordance with the highest standards of integrity and ethics, and delivering outstanding service to our clients and each other. We support a friendly, open and supportive culture, and encourage candid communication and productive engagement that make our companies and each of us better. Just as we work to improve our clients’ financial well-being, we also work to strengthen local communities-and giving back is one of our core values. You can learn more about our company culture and impact in our latest annual report.
Summary/Function:
Respond to real-time events in the support and maintenance of information technology assets in a courteous manner to ensure the timely resolution of hardware and software application problems.
Experience and Skills:
- Working knowledge of the Service Desk system, phone system, supporting business applications, workflows and processes.
- Proficient knowledge of basic computer hardware.
- Bachelor’s degree in field of specialty or equivalent IT Support experience.
- Proficient computer skills and knowledge of software packages and their applications to include Microsoft Office and Microsoft operating systems.
- Excellent communication skills, both oral and written. Ability to communicate technical directions, both in person and over the phone.
- Excellent customer service skills. Ability to work successfully with a variety of personalities and various management levels.
- Familiar with department policies, processes and procedures.
- Consistently treat others with respect and maintain professional attitude and behavior.
- Ability to work a variety of shifts.
- Ability to safely lift and carry as much as 35 pounds.
- Experience working in a team-oriented, collaborative environment.
- Highly self-motivated and self-directed
- Organized and detail oriented.
- Follow policies and procedures. Maintain client confidentiality.
- Communicate in a clear and service oriented manner. Use appropriate, professional language and grammar to effectively exchange ideas and information.
- Ability to proactively work with both external and internal clients. Relate with others in a professional manner in order to accomplish work responsibilities and objectives.
- Ability to maintain regular, predictable attendance.
- Learn the expectations for the Service Desk position which includes:
- Know how to use the Service Desk system and phone system.
- Support business applications, workflows and processes.
- Acknowledge incident incidents and set the severity level.
- Incident resolution or escalation processes.
- Meet or exceed service level agreements.
- Attain performance goals set by management for resolving incidents being logged into the support queue. Provide escalation support and satisfactory customer service.
- Troubleshoot and assist D.A. Davidson employees with using their computer and computer peripherals, applications and security credentials.
- Evaluate work load and capacity of computers and computer system to determine feasibility of expanding or enhancing capabilities or performance. Recommend improvements to IT management.
- Assist in the support of business applications to include but not limited to: patching, testing, software licensing tracking, installing, upgrading, receiving application training, attending internal and external meetings, providing end user training, monitoring application performance, working with vendor support and sales, budgeting and creating documentation to end users and IT staff.
- Assist in the support of computer life-cycle and office technology to include but not limited to: patching, imaging, deploying, transferring user profiles, evaluating, securing, receiving training on computer O/S and hardware, maintain inventory, manage printer support agreements, work with vendor support and sales, provide documentation to end users and IT staff and help resolve incidents with computer related to the O/S, core applications or hardware that has been escalated from the Service Desk.
- Work with management to improve personal technical proficiency, support and customer service skills. Identify and complete technical training and certifications. Develop other work or career goals where progress can be tracked and discussed.
- Learn and adhere to all Davidson policies and procedures. Attend scheduled meetings or training sessions around existing or new policies and/or procedures. Recommend changes to IT procedures to improve productivity and/or reduce costs.
- Attend internal and external meetings as requested to provide expertise, gather data, collaborate with other IT and business personnel and advise management.
- Assist with the completion of project tasks as directed. Participate in project management meetings around areas of expertise. Ensure work on tasks and special projects are completed within budget limits.
- Attend required training for Service Desk support and other training related to the support of IT assets.
- Understand and adhere to the IT Change Management process
- Perform any other tasks as assigned.
Competitive salary plus excellent benefits and perks including, but not limited to:
- Medical, Dental and Vision
- Company 401(k)and ESOP contribution
- Generous sick, vacation, and maternity/parental leave
- Paid holidays
- Professional Development Opportunities
- Tuition Reimbursement ($15,000 lifetime cap)
- Discounted personal insurance including home, auto and recreational vehicles
- Charitable gift-matching program
- Davidson Day of Giving - Our tradition of positively impacting communities in which we live and work.
Starting salary for this position is $44,402 annually and additional consideration will be provided in recognition of skills and relevant prior work experience. This role will be eligible for all benefits that D.A. Davidson Companies provides for its employees, according to the benefit plans.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
From: D.A. Davidson Companies
Job Summary
Full Time
$76k-96k (estimate)
06/08/2023
05/08/2024
dadavidson.com
BOGOTA, NJ
25 - 50
1935
NICOLE DAVIDSON
$5M - $10M
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About D.A. Davidson Companies
At D.A. Davidson Companies, we identify and evaluate market trends, investment ideas and business opportunities, and turn them into actionable insights and strategies. Founded in 1935 as a small brokerage firm, D.A. Davidson has grown into a diversified financial services company comprised of seven distinct business units across the U.S. Through the years, our most important service has remained consistent: a personalized approach that reflects the individuality of each of our clients. As part of an employee-owned company, each of our associates has a unique perspective of success. We believe ...in doing what is right for our clients and are empowered to deliver high-impact solutions. We are with our clients every step of the wayleveraging our nationally-recognized research, capital markets and investment banking expertise, and a robust network of financial advisors. Clients not only benefit from our expansive platform of solutions and services, but also from strong values rooted in tradition and a deep sense of responsibility to our communities. Business units include: Wealth Management Trust Services Investment Management Equity Capital Markets Investment Banking Fixed Income Capital Markets Municipal Investment Management
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The job skills required for Computer Support Specialist include Customer Service, IT Support, Service Desk, Microsoft Office, Computer Systems, Computer Hardware, etc. Having related job skills and expertise will give you an advantage when applying to be a Computer Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Computer Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Computer Support Specialist positions, which can be used as a reference in future career path planning. As a Computer Support Specialist, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Computer Support Specialist. You can explore the career advancement for a Computer Support Specialist below and select your interested title to get hiring information.
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