About Us:

AirMark Corporation is seeking a dynamic Customer Support Specialist to be part of our team. This position provides top-notch customer service and support through phone and email communication, order processing, quality control, and other special projects. Join us at AirMark Corporation and become part of a team committed to excellence in customer service and innovation in our industry.

Key Responsibilities:

• Engage with customers via phone and email, offering support and information about our products and services.
• Process phone, email, and web orders accurately and timely.
• Efficiently process customer orders and returns.
• Address customer inquiries promptly, escalating complex issues to appropriate colleagues.
• Take proactive steps to resolve customer concerns and ensure satisfaction.
• Collaborate with internal departments to resolve issues related to inventory, invoicing, and purchasing.
• Provide comprehensive product details, including specifications, pricing, availability, and alternative options.
• Maintain detailed records of customer interactions and feedback.
• Undertake additional duties as assigned.

Required Skills:

• Excellent communication skills, both verbal and written.
• Strong interpersonal skills, with a focus on delivering outstanding customer service.
• Proficient computer skills, MS Office suite, and open to learning new software platforms.

Education and Experience:

• High school diploma or equivalent.
• Previous experience in customer service or support is required.

Physical Requirements:

• Ability to work at a desk for extended periods, utilizing a computer.
• Capable of lifting up to 15 pounds when necessary.

Benefits:

AirMark offers a competitive base salary along with an attractive benefits package, including Medical/Dental coverage, 401K, Vacation and Sick Leave, Paid Holidays, Free Parking, and employee shipping discounts.

EEO Commitment

AirMark, is an Equal Employment Opportunity (EEO) employer and is committed to a diverse workforce. We welcome all qualified applicants to apply to at AirMark and we strive to select the best qualified applicant for each position in our organization. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. AirMark complies with all laws and regulations relating to employment discrimination and is always committed to doing what’s right.

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Application Question(s):

• What are your salary requirements?

Work Location: In person