Description:

This is a customer service administrative position that requires high attention to detail to attend our customers in their time of need as they report a life insurance claim. The Claims Call Center Team member is expected to be cross-trained in all aspects of Claims that relate to claims set-up, requesting/receiving claim requirements and telephone support.

Essential Job Duties:

1. Answer and respond to inbound telephone inquiries from policy beneficiaries, or their representatives, and provide excellent service during their claims inquiries.

2. Set up new claims in the system when notified of a death

3. Maintains an excellent attendance record.

4. Review policy contracts and determine if coverage is applicable.

5. Prepare claims correspondence, speaking professionally on the phone and via email.

6. Assist with research to locate beneficiaries and heirs when needed.

7. Comply with HIPAA and other privacy regulations.

8. Maintain complete confidentiality of company business.

9. Cross training and assistance with other related Claims Call Center team duties when needed

10. Maintain communication with management regarding development within areas of assigned responsibilities and perform special projects as required or requested.

11. Participation in educational seminars, webinars, and local claims meetings.

12. Review internal processes, procedures and policies to provide recommendations for improvement

13. Work closely with Claims Analysts

14. Meet performance metrics standards as established by management.

Skills & Qualifications:

1 year of customer service administrative experience

HS diploma

Pay:

$20/hr

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.