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As the initial contact for customer support, the Tier 1 representative provides both remote assistance to all Union venues, as well as limited onsite support for local venues. This includes answering queries about product features and usage via phone, email, SMS, Slack, and live chat, as well as resolving basic technical issues for your local venues. For more complex problems, the representative will escalate to senior teams while keeping customers and Union records updated. Other responsibilities include logging interactions in the CRM, collaborating with peers to improve support processes, and engaging in ongoing training. The representative will work to achieve customer support goals and SLAs while providing a professional and positive customer experience.
Responsibilities
Preferred Experience
Requirements
Compensation
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Expected hours: 40 – 50 per week
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: Hybrid remote in Seattle, WA 98103
Full Time
Retail
$57k-74k (estimate)
04/29/2024
05/02/2024
unionallston.com
ALLSTON, MA
50 - 100
Private
VICTORIA GUIDA
$10M - $50M
Retail