16 Service Desk Analyst Jobs in Austin, TX
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TEKsystems c/o Allegis Group is Hiring a Service Desk Analyst Near Austin, TX
Job Details
- 2 years of helpdesk support experience
- Experience supporting Windows OS
- Experience remote troubleshooting hardware equipment (i.e. PC's, Printers, etc.)
- Experience with Active Directory
Client is looking to hire a Service Desk Analyst. Team is currently doubling in size due to higher call volume and incoming tickets. While supporting daily IT related tasks and projects, technician will also have opportunities to grow technical skills by learning new technologies that keep clients centers up and running!
Responsibilities include, but are not limited to:
- 100% IT phone and chat support
- Networking support (DNS, DHCP, TCP/IP, etc.)
- Troubleshoot in a multi-user high volume environment
- Troubleshoot PC's, printers, etc.
- Support Windows based devices
- Solving a wide variety of IT issues as the first point of escalation for customers in an expeditious manner.
- Triage high impact events
- Interact with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions
- Managing local technical projects
- Maintain or create policies, procedures, and processes
- Identify root-causes of operational issues and process inefficiencies
- Working with limited supervision in a customer-facing service role
- Utilizing strong verbal and writing skills to communication complex IT concepts into simple terms
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Job Summary
Full Time
$49k-60k (estimate)
06/11/2023
05/18/2024
The job skills required for Service Desk Analyst include Service Desk, Active Directory, Networking, TCP/IP, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Analyst positions, which can be used as a reference in future career path planning. As a Service Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Analyst. You can explore the career advancement for a Service Desk Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Analyst job description and responsibilities
Service desk analysts must perform multiple functions effectively and simultaneously.
03/07/2022: Long Beach, CA
Service desk analysts must also maintain support tracking systems.
03/25/2022: Florence, SC
Service desk analysts provide technical support to customers and employees.
03/04/2022: Austin, TX
Service desk tools are software that enable the service desk analysts to operate more efficiently and effectively.
04/10/2022: Burlington, VT
A service desk analyst spends the majority of the day performing remote support.
04/11/2022: Scranton, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Analyst jobs
Service desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific service desk software like Zen desk, HEAT, Fresh Service or Track IT.
02/25/2022: Battle Creek, MI
Customer service skills are the backbone of a successful business.
02/12/2022: Alamogordo, NM
Step 3: View the best colleges and universities for Service Desk Analyst.
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