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Guest Service Agent
SUMMARY The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Obtain all necessary/required certifications by local/state agencies (i.e. Fire Safety Director, Food Handler etc.) within required time frame.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position.
DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE
To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required. Associate demonstrates a high QUALITY of work: Demonstrates accuracy and thoroughness. Monitors own work to ensure quality. Provides the best possible service to clients and customers. Associate demonstrates acceptable
PRODUCTIVITY standards Meets or exceeds productivity standards. Produces adequate volume of work efficiently in a specific time. Associate demonstrates excellent CUSTOMER
SERVICE SKILLS Responds to requests for service and assistance. Demonstrates the desire and ability to provide high quality service to both internal and external customers. Solicits customer feedback to improve service. Associate demonstrates INITIATIVE Asks for and offers help when needed. Includes appropriate people in decision-making. Associate demonstrates
ACCOUNTABILITY for their job performance Takes responsibility for own actions. Performs work with little or no supervision; works independently. Can be relied upon regarding task completion and follow up.
EDUCATION AND EXPERIENCE REQUIREMENTS: One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to speak English fluently. Ability to interpret and perform basic computer and POS system functions.
WORK ENVIRONMENT: The work environment normally entails the following: Indoor work environment May be exposed to and use of cleaning chemicals throughout the shift Minimal to moderate noise levels consistent with hotel environment
PHYSICAL DEMANDS:
During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment. The physical activity normally entails the following attributes. Position is expected to: Stand more than 2/3 of the time Walk less than 1/3 of the time Sit less than 1/3 of the time Use hands to finger, handle, or feel more than 2/3 of the time Reach with hands and arms less than 1/3 of the time Talk or hear percentage all of the time Lift up to 15 lbs Push / pull up to 10 pounds
Globiwest Hospitality Group are equal opportunity employers M/F/V/D
Job Type: Full-time
Work Remotely
Job Types: Full-time, Part-time
Pay: $15.00 - $16.00 per hour
Benefits:
Schedule:
Work setting:
Experience:
Ability to Relocate:
Work Location: In person
Full Time | Part Time
$30k-39k (estimate)
03/07/2024
07/02/2024
The following is the career advancement route for Guest Service Representative/Front Desk positions, which can be used as a reference in future career path planning. As a Guest Service Representative/Front Desk, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Representative/Front Desk. You can explore the career advancement for a Guest Service Representative/Front Desk below and select your interested title to get hiring information.