175 Guest Service Representative Jobs in Austin, TX
Courtyard by Marriott Austin-University Area is Hiring a Guest Service Representative Near Austin, TX
Overview:
We are seeking a friendly and customer-oriented individual to join our team as a Guest Service Agent. As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring their stay is enjoyable and memorable. This position requires excellent communication skills, attention to detail, and a passion for hospitality.
Responsibilities:
- Greet guests with a warm and welcoming demeanor, providing outstanding customer service
- Check guests in and out of the hotel, ensuring accuracy and efficiency
- Assist guests with inquiries, requests, and reservations
- Handle guest complaints or concerns in a professional and timely manner
- Provide information about hotel amenities, local attractions, and dining options
- Perform night audit duties, including reconciling accounts and preparing reports
- Maintain cleanliness and organization at the front desk area
- Operate phone systems and handle incoming calls with professionalism and courtesy
- Assist with administrative tasks such as filing, data entry, and record keeping
Experience:
- Previous experience in the hospitality industry is preferred
- Knowledge of hotel management systems and night audit procedures is a plus
- Bilingual skills (e.g., English/Spanish) are advantageous
- Strong guest relations skills with the ability to handle difficult situations calmly and effectively
- Familiarity with phone systems and excellent phone etiquette
- Proven ability to provide exceptional customer service in a fast-paced environment
- Proficiency in computer systems, including Microsoft Office Suite
Join our team as a Guest Service Agent and enjoy the following benefits:
- Competitive pay rates
- Opportunities for career advancement in the hospitality industry
- Training and development programs to enhance your skills
- Employee discounts on hotel stays
If you have a passion for providing exceptional guest service and thrive in a dynamic environment, we would love to hear from you. Apply now to join our team as a Guest Service Agent!
Job Type: Full-time
Pay: From $17.00 per hour
Expected hours: No more than 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
Work setting:
- In-person
Ability to Relocate:
- Austin, TX 78751: Relocate before starting work (Required)
Work Location: In person
Job Summary
Full Time
$29k-38k (estimate)
01/18/2024
08/06/2024
The job skills required for Guest Service Representative include Customer Service, Guest Service, Problem Solving, Communication Skills, Attention to Detail, Guest Relations, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Service Representative positions, which can be used as a reference in future career path planning. As a Guest Service Representative, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Representative. You can explore the career advancement for a Guest Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Representative job description and responsibilities
They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department.
01/14/2022: Daytona Beach, FL
A guest service representative generally needs to have excellent communication skills.
01/24/2022: Newark, NJ
They work towards guests’ satisfaction by fulfilling their needs during their trip.
02/19/2022: Springfield, OH
Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest messages thoroughly and accurately, and notifies guests of messages.
12/09/2021: Long Beach, CA
Guest Service Representatives are required to perform all the hospitality services to ensure good customer satisfaction.
02/22/2022: Lawrence, MA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Representative jobs
Celebrate Success and Learn to Deal With Failures.
02/09/2022: Orlando, FL
Learn the basics, then move on to bigger things.
12/21/2021: Sioux City, IA
Developed excellent customer service and sales experience; developed extensive knowledge of database entry; developed professional communication skills.
03/03/2022: New Suffolk, NY
For the job role of a Guest Service Representative, have to be good at organizational skills to provide good customer service to the guests.
02/22/2022: Florence, AL
Guest Service Representatives have to be good at organizing things and maintaining other duties around the premises.
02/09/2022: Manchester, NH
Step 3: View the best colleges and universities for Guest Service Representative.
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