17 Service Desk Analyst Jobs in Austin, TX
CLEAR is Hiring a Service Desk Analyst Near Austin, TX
We are looking for growth-minded IT professionals to support our internal employees and our external partners. The ideal candidate possesses an enthusiastic personality capable of thriving in a fast-paced dynamic environment, focused on providing excellent customer service, has experience troubleshooting technical issues, and wants to start their next career in an advanced technology company.
What you'll do:
- The Service Desk Analyst applies customer service methodologies and technical knowledge to assist clients with computer and system issues
- Listens and seeks to fully understand client requests to exceed expectations of service
- Ensures response times are quick and effective to appropriately resolve requests
- Tracks and documents all reported issues and requests in a ticketing system
- Makes changes or additions to the knowledge base as needed
- Communicates status updates to appropriate stakeholders
- Follows up with clients when the issue has been resolved and documents the steps taken in the ticketing system
- Completes projects and tasks as assigned by management
- Identifies and recommends solutions to improve IT functions or processes
- Support local airport operations on the ground as needed or required by the business. This may include hands-on troubleshooting in some situations in partnership with other technology teams
Who you are:
- Federal Personnel Security (PerSec) screening and clearance attainment is a requirement for the position (Details here). PerSec submission will be coordinated by CLEAR
- 2 years of applicable experience, including in-person and remote experience in a customer service-focused technical environment
- Demonstrated success in providing exceptional service to internal and external customers
- Strong communicator with exceptional ability to interact with technical and non-technical end-users
- Ability to execute flawlessly in a rapid-paced environment with multiple priorities
- Technical knowledge of network infrastructure setup, maintenance, and troubleshooting -- Cisco/Meraki preferred
- Demonstrates strong problem-solving capabilities
- Highly detail-oriented
- Works well under pressure
- Self-starter with an “owners mentality”
- Ability to work any time, weekends/holidays/on-call - We are a 24/7/365 operation
- Mac and Windows system knowledge
How You'll be Rewarded:
At CLEAR we help YOU move forward - because when you’re at your best, we’re at our best. You’ll work with talented team members who are motivated by our mission of making experiences safer and easier. Our hybrid work environment provides flexibility. In our offices, you’ll enjoy benefits like meals and snacks. We invest in your well-being and learning & development with our stipend and reimbursement programs.
We offer holistic total rewards, including comprehensive healthcare plans, family building benefits (fertility and adoption/surrogacy support), flexible time off, free OneMedical memberships for you and your dependents, and a 401(k) retirement plan with employer match.
About CLEAR
Have you ever had that green-light feeling? When you hit every green light and the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 19 million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.
CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.
#LI-Hybrid #LI-Onsite
Job Summary
Full Time
IT Outsourcing & Consulting
$46k-57k (estimate)
12/18/2022
06/29/2024
clear-it.com
ANAHEIM, CA
<25
2011
MARK SHIPMAN
<$5M
IT Outsourcing & Consulting
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About CLEAR
Never Worry About Technology Again. Strategy We work with you to discover how technology can best be leveraged at your company. Develop A Vision As a customer we want to forge a real partnership with you. Many of our customers have been with us for over 10 years. We want to learn and understand your business. Learn how you operate - from initial order to the delivery of your product. We want to hear what is working for you and what is not - regardless of whether you think it is related to "Technology". We want to enable your business with products, services and solutions tailored specifically ...for your needs. Budgeting We are committed to understanding your budget and how Technology fits into the equation. When we promise predictability we are not just including the technology at the fingertips of your employees. We want predictability at your pocketbook also. Maintain Keeping a close eye on your technology 365/24/7 freeing you to concentrate on your business. Workstation Monitoring and Optimization We will perform weekly maintenance to the workstations in your organization. Service packs and updates that have previously been tested at our office will be deployed. Daily software audits will keep track of all software loaded on workstations. Server Monitoring and Optimization We will be monitoring all aspects of your servers around the clock. This allows us to anticipate possible issues with a small fix proactively as opposed to waiting until many of your users experience some type of downtime and reacting while your users twiddle their thumbs. Help Desk We provide unlimited help to all your users whether they have a simple e-mail question or a complex Excel computation. Your users can directly contact us via Web, Phone, E-Mail, Fax or Twitter. A real-time reporting system allows you the flexibility to check in on service incidents and resolutions.
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The job skills required for Service Desk Analyst include Troubleshooting, Customer Service, Service Desk, Problem Solving, Cisco, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Analyst positions, which can be used as a reference in future career path planning. As a Service Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Analyst. You can explore the career advancement for a Service Desk Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Analyst job description and responsibilities
Service desk analysts must perform multiple functions effectively and simultaneously.
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Service desk analysts must also maintain support tracking systems.
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Service desk analysts provide technical support to customers and employees.
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Service desk tools are software that enable the service desk analysts to operate more efficiently and effectively.
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A service desk analyst spends the majority of the day performing remote support.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Analyst jobs
Service desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific service desk software like Zen desk, HEAT, Fresh Service or Track IT.
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Customer service skills are the backbone of a successful business.
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Step 3: View the best colleges and universities for Service Desk Analyst.
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